Jaylynn Yang
Henderson,CO
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
4
4
years of professional experience
Work History
Receptionist
Quicksilver Scientific
Louisville, Colorado
07.2023 - 11.2024
- Verified visitors' identification cards before allowing access to the building.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Assisted with special projects assigned by management when required.
- Performed data entry tasks into various computer systems accurately and promptly.
- Greeted visitors and provided them with assistance.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Scheduled appointments for clients, customers, and other visitors.
- Monitored office supplies inventory and placed orders when necessary.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Sorted incoming mail and directed to correct personnel each day.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
Receptionist
City Bark Premier Dog Daycare and Boarding Resorts
Thornton, Colorado
08.2023 - 03.2024
- Verified visitors' identification cards before allowing access to the building.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Assisted with special projects assigned by management when required.
- Performed data entry tasks into various computer systems accurately and promptly.
- Greeted visitors and provided them with assistance.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Scheduled appointments for clients, customers, and other visitors.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Updated daily log book with information about visitors entering the premises.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Answered and directed incoming calls using multi-line telephone system.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Scheduled and confirmed appointments.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Sales Associate
Kohl's
Brighton, Colorado
06.2020 - 08.2021
- Tracked sales performance metrics to identify trends in market place.
- Attended weekly team meetings to review performance goals and objectives.
- Greeted customers and provided exceptional customer service.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Provided accurate information about products, prices and services.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Processed credit card transactions quickly and securely.
- Engaged customers in friendly, professional dialogue to determine needs.
- Helped customers find specific products, answered questions, and offered product advice.
- Received and displayed product shipments on store retail shelves upon delivery.
- Assessed customer needs to provide assistance and information on product features.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Worked with fellow sales team members to achieve group targets.
- Collected payments and provided accurate change.
Education
High School Diploma -
Prairie View High School
Henderson, CO05-2021
Some College (No Degree) - Business
Front Range Community College
Westminster, COSkills
- Scheduling
- Bookkeeping
- Certified Microsoft office specialist
- File management
- Mail distribution
- Recordkeeping and bookkeeping
- Phone etiquette
- Reception desk management
- Project management
- Multi-line telephone systems
- Office management
- Data inputting
- Basic accounting
- Data entry
- Appointment scheduling
- Scheduling appointments
Timeline
Receptionist
City Bark Premier Dog Daycare and Boarding Resorts
08.2023 - 03.2024
Receptionist
Quicksilver Scientific
07.2023 - 11.2024
Sales Associate
Kohl's
06.2020 - 08.2021
High School Diploma -
Prairie View High School
Some College (No Degree) - Business
Front Range Community College