Jaymi Johnson
Matherville,IL
Summary
Proven Manager at Better Gutter, adept in Operations Management and Team Leadership, significantly enhanced customer satisfaction and profitability. Excelled in staff motivation, achieving tasks efficiently, and fostering strong customer and supplier relationships. Demonstrated expertise in cost control and resource planning, ensuring a professional and productive work environment.
Overview
22
22
years of professional experience
Work History
Office Manager
Ron's Awning Solutions
2018.01 - 2020.12
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Controlled finances to lower costs and keep business operating within budget.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Manager
Better Gutter
1999.05 - 2018.06
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Registered Nurse, Home Health Care
Independent Contractor
2012.02 - 2015.04
- Administered medications as prescribed, achieving proper dosage and adherence to treatment plans.
- Facilitated seamless transitions from hospital to home care settings by collaborating with discharge planners and healthcare professionals.
- Improved patient comfort by skillfully addressing pain management concerns and adjusting care accordingly.
- Ensured optimal patient outcomes with diligent monitoring of vital signs and timely intervention for any changes.
- Coordinated resources such as medical equipment rentals or community support services for patients in need, streamlining access to essential assistance options.
- Enhanced patient recovery by developing customized home care plans tailored to individual needs.
- Managed caseloads efficiently by prioritizing patient needs and organizing schedules accordingly.
- Collaborated with interdisciplinary teams to coordinate comprehensive care for patients, resulting in improved overall health.
- Collaborated with vendors to procure medical equipment, supplies and services.
- Educated family members and caregivers on patient care instructions.
Registered Nurse, Critical Care Unit
Trinity West Hospital
2005.01 - 2010.06
- Participated in quality improvement initiatives aimed at enhancing efficiency within the Critical Care Unit and increasing overall hospital performance levels.
- Improved patient satisfaction with compassionate and individualized care plans tailored to their unique needs.
- Coordinated discharge planning efforts alongside case managers and social workers, reducing hospital readmission rates by ensuring patients received appropriate aftercare resources.
- Developed strong rapport with patients and their families, providing emotional support during difficult moments and fostering trust in the care provided.
- Utilized advanced assessment skills to accurately identify and prioritize the needs of critically ill patients, ensuring prompt and precise interventions were made.
- Collaborated with interdisciplinary teams to optimize patient outcomes and streamline the delivery of comprehensive healthcare services.
- Provided life-saving interventions for critically ill patients, ensuring timely and effective treatment.
- Administered complex medication regimens safely, adhering to established dosages and schedules to prevent adverse effects or drug interactions.
- Enhanced patient recovery by implementing evidence-based nursing practices in critical care settings.
- Mentored new nursing staff, sharing knowledge of critical care best practices and procedures.
- Educated family members on crucial aspects of patient care, fostering collaborative relationships between all parties involved in a patient''s recovery process.
- Performed advanced life support measures during emergency situations, contributing positively to high survival rates for critically ill patients experiencing cardiac arrest or other life-threatening events.
- Initiated rapid response protocols for deteriorating patient conditions, stabilizing vital signs and preventing further complications in a timely manner.
- Managed ventilator settings for intubated patients, closely monitoring respiratory status and making adjustments as needed.
- Deescalated challenging situations involving agitated or confused patients using expert communication skills and conflict resolution techniques.
- Proactively identified potential complications with early intervention strategies, decreasing morbidity rates among critically ill patients.
- Consistently maintained up-to-date knowledge of industry advancements through continuing education opportunities relevant to critical care nursing practice areas.
- Assessed and managed various patient treatments for numerous patient diagnoses from sepsis to acute respiratory distress.
- Conducted patient assessments, recorded vitals, and analyzed records and charts to define care requirements.
- Evaluated patient histories, complaints, and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Monitored patient reactions after administering medications and IV therapies.
Education
Associates In Applied Science - Nursing
Blackhawk College
Moline, IL12.2004
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Operations Management
- Marketing
- Customer Service
- Customer Relationship Management
Timeline
Office Manager
Ron's Awning Solutions
2018.01 - 2020.12
Registered Nurse, Home Health Care
Independent Contractor
2012.02 - 2015.04
Registered Nurse, Critical Care Unit
Trinity West Hospital
2005.01 - 2010.06
Manager
Better Gutter
1999.05 - 2018.06
Associates In Applied Science - Nursing
Blackhawk College