Jayson Schneider
Las Vegas,NV
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Front Desk Manager
Wally Wombats
02.2024 - Current
- Increased repeat business by providing exceptional service and promptly handling guest feedback.
- Optimized room inventory management, resulting in reduced overbooking occurrences.
- Promoted upselling opportunities to maximize revenue through available add-ons and packages.
- Assisted guests with special requests, creating memorable experiences that encouraged positive reviews on social media platforms.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
Security Officer- Outside
Tuscany Suites & Casinos
11.2023 - 02.2024
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Security Officer
Railroad Pass Casino
02.2023 - 10.2023
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Developed strong relationships with local community members to foster trust between the organization''s security team and its neighbors.
Security Officer
Golden Gate Casino Hotel
09.2022 - 02.2023
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Truck Driver
JuJhar Transport
09.2020 - 02.2023
- Improved on-time delivery rates by effectively planning and executing efficient driving routes.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Reduced fuel expenses through careful route planning and diligent monitoring of vehicle maintenance needs.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
Volunteer Firefighter
West Fargo Fire Department
01.2012 - 05.2017
- Improved community safety by conducting fire prevention presentations and distributing educational materials to local schools and organizations.
- Enhanced teamwork among the crew by participating in regular training sessions, drills, and exercises.
- Expedited emergency response times by maintaining accurate knowledge of local streets, roads, and landmarks.
- Increased public awareness about fire safety through participation in community events and media interviews.
Education
Associate of Science - Fire Science
M State College
Moorhead, MN05.2016
High School Diploma -
West Clayton High School
Austin03.2016
Skills
- Registration processing
- Team building and supervision
- Hospitality services
- Cash control
- Employee Training
- Policy Enforcement
- Customer Service
- Problem-Solving
- Guest Relations
Certification
CPR Certification- Current
AED Certification- Current
TAM of Nevada- Current
First Aid- Current
First Responder- Current
BLS and ALS- Current
Timeline
Front Desk Manager
Wally Wombats
02.2024 - Current
Security Officer- Outside
Tuscany Suites & Casinos
11.2023 - 02.2024
Security Officer
Railroad Pass Casino
02.2023 - 10.2023
Security Officer
Golden Gate Casino Hotel
09.2022 - 02.2023
Truck Driver
JuJhar Transport
09.2020 - 02.2023
Volunteer Firefighter
West Fargo Fire Department
01.2012 - 05.2017
Associate of Science - Fire Science
M State College
High School Diploma -
West Clayton High School