Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
Work History
Car Salesperson
Spradley Chevrolet
01.2025 - 07.2025
Built relationships with customers to encourage repeat business.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Provided positive first impressions to welcome existing, new, and potential customers.
Engaged with customers to build rapport and loyalty.
Solved customer challenges by offering relevant products and services.
Correctional Officer
Colorado Department Of Corrections
04.2023 - 11.2024
Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
Sales Associate
Kroger
06.2021 - 03.2023
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Engaged with customers to effectively build rapport and lasting relationships.
Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Education
South High School
Pueblo, CO
Skills
Strong negotiation
Building rapport
Sales presentations
Persuasion techniques
Goal oriented
Customer service
Relationship building
Friendly and enthusiastic
Competitive
Attention to detail
Helpful
Accomplishments
Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.