Jazmin Noyola Rosiles
Gillette,WY
Summary
Service-oriented professional with experience in guest relations and payment processing. Focused on resolving issues and enhancing guest satisfaction while driving service quality and operational efficiency. Demonstrates strong work ethic and adaptability, excelling in independent roles and quickly acquiring new skills.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Night Auditor
Holiday Inn Express & Suites
Gillette, Wyoming
04.2026 - Current
- Performed nightly audits for cashiering staff by verifying shift paperwork and balancing accounts.
- Matched cash drops with credit card transactions to resolve audit discrepancies.
- Processed guest check-outs and payments, ensuring accurate issuance of receipts.
- Supported front desk operations during night shifts, handling guest check-ins and check-outs.
- Resolved guest concerns promptly while keeping professional service standards.
- Documented guest comments and complaints, escalating urgent issues to management for resolution.
Front Desk Agent
Super 8 Hotel
Gillette, Wyoming
02.2026 - 04.2026
- Resolved guest inquiries and issues promptly to ensure satisfaction and repeat business.
- Ensured excellent customer service by adhering to company policies and fostering a welcoming environment.
- Managed reservations using hotel management software efficiently.
- Processed payments and managed cash transactions accurately.
- Delivered local information and recommendations that enhanced guest experiences and satisfaction.
- Responded to incoming phone calls promptly, responded to inquiries, and took messages.
- Maintained cleanliness and organization of the front desk area daily.
Custodian
Campbell County Public Works
Gillette, Wyoming
01.2023 - 10.2025
- Conducted routine deep cleaning of high-traffic areas to enhance building aesthetics and hygiene.
- Swept floors in high-traffic areas to ensure cleanliness and safety standards., mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Operated cleaning equipment to ensure safety and sanitation standards.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Followed safety protocols while using chemicals and cleaning agents.
- Vacuumed floors and dusted furniture to support organized and professional environments.
- Maintaining the security of the building by locking doors after hours; ensuring all entrances are closed securely.
Education
High School Diploma -
Thunder Basin High School
Gillette, WY05-2022
Skills
- Front desk operations
- Payment processing
- Cash management
- Guest relations
- Customer service
- Problem resolution
- Attention to detail
- Time management
- Multitasking and organization
- Task prioritization
- Verbal and written communication
- Building security protocols
- Communication skills
Certification
- Heartsaver First Aid CPR AED - American Heart Association, Issued 2026
Timeline
Night Auditor
Holiday Inn Express & Suites
04.2026 - Current
Front Desk Agent
Super 8 Hotel
02.2026 - 04.2026
Custodian
Campbell County Public Works
01.2023 - 10.2025
High School Diploma -
Thunder Basin High School