Jazmine McPherson
Zanesville,OH
Summary
Dependable and successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Server
Texas Roadhouse Restaurant
07.2020 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Collections Specialist
Discover
10.2022 - 04.2023
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Achieved performance goals on consistent basis.
Server/Bartender
Tumbleweed
04.2015 - 07.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
High School Diploma -
Newark High School
Newark, OH05.2009
Skills
- Guest Seating
- Billing and Payment Processing
- Monitoring
- Manage Contracts
- Microsoft Office
- Time Management
- Statement Issuing
- Ability to Lift 30 Pounds
- Energetic and Outgoing
Timeline
Collections Specialist
Discover
10.2022 - 04.2023
Server
Texas Roadhouse Restaurant
07.2020 - Current
Server/Bartender
Tumbleweed
04.2015 - 07.2020
High School Diploma -
Newark High School
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