Jazsmin Trifone
Shrewsbury,Massachusetts
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Dining Room Manager
Willy's Steakhouse & Amici Trattoria
03.2012 - 04.2022
- Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
- Developed strong relationships with guests, resulting in a high rate of repeat clientele.
- Streamlined operations by creating efficient schedules for all dining room staff members.
- Improved overall efficiency by implementing strategic seating plans to maximize table turnover rates while increasing revenue.
- Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.
Server/Bartender
Tavolino Restaurant
10.2011 - 03.2012
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server/Business Manager
Highfields Golf & Country Club
08.2009 - 08.2011
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Human Services Worker/Business Manager
Southern Worcester County Arc, Inc
01.2001 - 06.2009
- Assisted clients in identifying resources and developing individualized service plans for optimal success.
- Collaborated with interdisciplinary team members to develop comprehensive care plans for clients' needs.
- Monitored client progress through regular follow-up appointments, adjusting service plans as needed based on changing circumstances or goals.
- Promoted a safe environment for all clients by enforcing facility rules/regulations effectively and consistently handling challenging situations professionally.
- Managed caseload efficiently prioritizing tasks according to urgency and client needs.
Education
Bachelor of Science - Business Administration
Nichols College
Dudley, MA05.2014
Associate of Science - Business
Quinsigamond Community College
Worcester, MA05.2011
Associate of Arts - Liberal Arts And General Studies
Quinsigamond Community College
Worcester, MA01.2009
Skills
- Follow-Up Skills
- Call Management
- Complaint Resolution
- Quality Control
- Project Management Abilities
- Recordkeeping Strengths
- Active Listening
- Product and Service Solutions
- Customer Education
- Administrative Expertise
- Managing Priorities
- Cultural Awareness & Sensitivity
Certification
- Hospitality Manager: Leadership Training - AHLEI (American Hotel & Lodging Institute
- Restaurant Supervisor Learning Suite - National Restaurant association
- Restaurant Professional Learning Suite - National Restaurant association
- Controlling Costs Training - National Restaurant Association
- ServeSafe Certified - National Restaurant Association
Timeline
Dining Room Manager
Willy's Steakhouse & Amici Trattoria
03.2012 - 04.2022
Server/Bartender
Tavolino Restaurant
10.2011 - 03.2012
Server/Business Manager
Highfields Golf & Country Club
08.2009 - 08.2011
Human Services Worker/Business Manager
Southern Worcester County Arc, Inc
01.2001 - 06.2009
Bachelor of Science - Business Administration
Nichols College
Associate of Science - Business
Quinsigamond Community College
Associate of Arts - Liberal Arts And General Studies
Quinsigamond Community College
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