Jean Ortiz
Framingham,MA
Summary
Versatile leader with a proven track record of fostering team unity and driving operational excellence, notably at Kura Revolving Sushi Bar . Expert in P&L management and operations oversight, with a knack for transforming challenges into opportunities for growth. Skilled in leadership and interpersonal communication, achieving significant improvements in employee development and customer satisfaction.
Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented.
Overview
16
16
years of professional experience
Work History
General Manager
Kura Revolving Sushi Bar
Framingham, MA
06.2023 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Trained new hires in food handling and safety protocols to boost knowledge
- Managed budget implementations, employee evaluations, and contract details.
- Created team-building activities designed specifically for restaurant staff members which led to improved morale and camaraderie amongst coworkers.
- Analyzed sales trends and customer feedback data to identify areas where additional training could result in enhanced revenue generation and customer satisfaction.
- Performed staff cross-training to maximize efficiency and maintain low employee turnover.
Area Manager
Gillette Stadium
Foxborough, MA
06.2023 - Current
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Transformed underperforming teams into productive, profitable teams.
- Developed and implemented strategies to improve customer service and increase sales.
Project Manager/ Director of Training
Celebrity's Soul Food
Ocala, FL
05.2020 - 05.2023
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Provided detailed project status updates to stakeholders and executive management.
- Opened First Franchise and developed all future franchise owners.
Restaurant Manager
Denny's Restaurant
Leominster, MA
07.2017 - 02.2020
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Point Person for Restaurant as we guided through Covid Phase.
Commissary Manager/ Assistant Purchasing Manager
Mount Snow Ski Resort
West Dover, VT
12.2010 - 01.2017
- Developed strong relationships with vendors, streamlining communication for efficient order processing and delivery scheduling.
- Analyzed sales data to identify trends and adjust inventory levels accordingly for optimal product turnover.
- Maintained a high level of customer satisfaction with exceptional service and product availability.
- Collaborated with other department managers to develop cross-promotional strategies for increased sales.
- Introduced new products into the commissary mix by researching market trends and identifying items aligned with customer preferences.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Launched quality assurance practices for each phase of development
Soldier
Army National Guard
Vermont
12.2008 - 12.2010
- Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Military Police
Education
High School -
Leland And Gray
Townshend, VT06.2010
Skills
- Leadership and team building
- Problem resolution
- Operations management
- P&L management
- Team training and development
- Employee development
- Exceptional interpersonal communication
- Operations oversight
- New business development
Languages
Spanish
Native or Bilingual
Portuguese
Limited Working
English
Native or Bilingual
Timeline
General Manager
Kura Revolving Sushi Bar
06.2023 - Current
Area Manager
Gillette Stadium
06.2023 - Current
Project Manager/ Director of Training
Celebrity's Soul Food
05.2020 - 05.2023
Restaurant Manager
Denny's Restaurant
07.2017 - 02.2020
Commissary Manager/ Assistant Purchasing Manager
Mount Snow Ski Resort
12.2010 - 01.2017
Soldier
Army National Guard
12.2008 - 12.2010
High School -
Leland And Gray