Jean Remy
BROCKTON,Massachusetts
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Youthworks
06.2016 - 12.2020
- Provided customer feedback to management and identified areas of improvement for products and services.
- Promptly responded to inquiries and requests from prospective customers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Increased revenue by cross-selling and upselling products and services.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Managed over 20 customer calls per day.
Cashier Assistant
Roche Bros
03.2015 - 10.2019
- Operated cash register to record transactions accurately and efficiently.
- Removed trash, swept, and mopped floors for aprofessional appearance.
- Bagged items securely to minimize breakages and reduce losses.
- Identified and resolved discrepancies and errors in customer accounts.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies
Education
Bachelor of Science - Business Administration And Management
Dean College
Franklin, MA05.2025
Associate of Applied Science - Psychology
Quincy College
Quincy, MA05.2022
Skills
- Customer Satisfaction
- Greeting Visitors
- Active Listening
- Customer Care
- Administrative Ability
- Office Cleaning
- Reading Comprehension
- Emergency Procedures
- Customer Service Management
- Mathematical Accuracy
Employee of the year and passionate.
Loyal and dedicated employee.
Timeline
Customer Service Associate
Youthworks
06.2016 - 12.2020
Cashier Assistant
Roche Bros
03.2015 - 10.2019
Bachelor of Science - Business Administration And Management
Dean College
Associate of Applied Science - Psychology
Quincy College
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