Summary
Overview
Work History
Education
Skills
Timeline
Cashier

Jeana Fowler

Chula Vista,CA

Summary

Friendly and reliable Customer Service Representative offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Excellent communication and interpersonal skills providing primary contact for a wide variety of individuals. She has received recognition for her strong customer service and interpersonal skills. A detailed, organized, self-starter who is flexible and adaptable for the positive results of the team she is with. Computer savvy and trainability are plus factors. She is consistently looking for new training opportunities to enhance information to apply to her career.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work History

Cashier

7-11 Convenience Store
Chula Vista, CA
06.2018 - 07.2019
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Tallied cash drawer at beginning and end of each work shift.

Dog Bather

PetSmart
Bowling Green, KY
12.2014 - 01.2016
  • Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
  • Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
  • Welcomed customers upon arrival and ushered pets to holding kennels.
  • Assessed paws, ears and eyes for injuries or infections as part of initial evaluation.
  • Trimmed nails using clippers and grinders.
  • Bathed dogs to remove fleas, ticks and other skin parasites.
  • Kept cages, kennels and grooming areas neat and clean.

Customer Service Representative

Verizon Call Center
Bowling Green, KY
06.2014 - 11.2014
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Manage customers’ accounts, change service plans, and adjust credits to the consumer’s accounts.
  • Coordinated customer needs and other departments as required ensuring excellent customer service.

Auto Parts Specialist

O’Reilly’s Auto Parts
National City, CA
09.2012 - 06.2014
  • Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
  • Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Conducted cash handling, credit card transactions and register closeout at end of business day.
  • Adhered to company guidelines for performance and compliance.

Cashier

The Barbecue Pit
National City, CA
02.2012 - 05.2012
  • Helped customers complete purchases, offered reccomendations.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Greeted customers entering store and responded promptly to customer needs.
  • Tallied cash drawer at beginning and end of each work shift.

Education

High School Diploma -

Sweetwater High School
National City, CA
08.2005 - 06.2009

GED -

National City Adult School
National City, CA
02.2011 - 02.2011

No Degree - General Education

Southwestern College
Chula Vista, CA

Skills

Customer Assistance

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Timeline

Cashier

7-11 Convenience Store
06.2018 - 07.2019

Dog Bather

PetSmart
12.2014 - 01.2016

Customer Service Representative

Verizon Call Center
06.2014 - 11.2014

Auto Parts Specialist

O’Reilly’s Auto Parts
09.2012 - 06.2014

Cashier

The Barbecue Pit
02.2012 - 05.2012

GED -

National City Adult School
02.2011 - 02.2011

High School Diploma -

Sweetwater High School
08.2005 - 06.2009

No Degree - General Education

Southwestern College

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Jeana Fowler