Adrian Dominguez
Miami
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Crew Member
Wendys Restaurant
07.2019 - 03.2020
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Customer Service Representative
Pizza Hut Call Center
04.2018 - 05.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Miami Coral Park Senior High
Miami, FL06-2020
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Reliability and punctuality
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Crew Member
Wendys Restaurant
07.2019 - 03.2020
Customer Service Representative
Pizza Hut Call Center
04.2018 - 05.2019
High School Diploma -
Miami Coral Park Senior High
Similar Profiles
Sabrina Lloyd-TaylorSabrina Lloyd-Taylor
Crew at Wendys RestaurantCrew at Wendys Restaurant
April CarnleyApril Carnley
Sales Associate at Wendys RestaurantSales Associate at Wendys Restaurant
Spencer EvansSpencer Evans
Restaurant Lobbyman at Wendys RestaurantRestaurant Lobbyman at Wendys Restaurant
Shundria WilliamsShundria Williams
Shift Manager at Wendys RestaurantShift Manager at Wendys Restaurant
AGUSTINA ROSSATOAGUSTINA ROSSATO
Paralegal at The Berman Group - Fully RemoteParalegal at The Berman Group - Fully Remote