Jeanette G Espinoza
Tucson,AZ
Summary
Accomplished Real Estate Agent at Tierra Antigua Realty with a strong track record in negotiations and client relations. Proficient in CRM software and fluent in Spanish, delivering exceptional customer satisfaction through effective property deals. Expertise in market dynamics ensures optimal outcomes for buyers and sellers alike. Committed to continuous professional growth and expanding market presence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Real Estate Agent
Tierra Antigua Realty
Tucson, AZ
07.2020 - Current
- Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
- Performed administrative duties such as preparing paperwork for listing presentations, tracking sales data and updating internal databases.
- Prepared comparative market analysis to estimate properties' value.
- Oversaw and negotiated offers for real estate purchases on clients' behalf.
- Collaborated with escrow companies, lenders and home inspectors to fulfill terms and conditions of purchase agreements.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Facilitated deals between sellers, buyers and brokers for maximum profits.
- Promoted active listings through social media marketing, open houses and newsletters.
- Scheduled and attended weekly appointments with clients.
- Maintained updated knowledge of local real estate markets.
- Managed sales pipeline by actively following up with prospects and hot leads.
- Coordinated appointments to show homes to prospective buyers.
Call Center Supervisor
Comcast
Tucson, AZ
07.2015 - 06.2024
- Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings.
- Developed and monitored key performance indicators to assess team productivity.
- Collaborated with other departments to develop solutions for customer needs.
- Trained and supervised new employees to promote overall team productivity and consistent service.
- Delivered consistent one-on-one and group training sessions to help professionals improve skills and selling techniques.
- Conducted performance reviews of call center staff and documented results.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Led team meetings to update on goals, share best practices, and discuss improvements.
- Created incentives for employees who achieved high performance standards.
- Participated in hiring interviews and selection process for new team members.
- Delivered constructive call process feedback.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
Education
High School Diploma -
Pueblo High School
Tucson, AZ05-1999
Skills
- Recruiting clients
- Negotiations expert
- Buyers' agent
- Seller representation
- CRM software use
- National association of realtors
- Proficient in Microsoft office
- Traditional marketing
- Customer relations
- FLUENT IN SPANISH
Certification
- Real Estate license
Languages
Spanish
Professional
Timeline
Real Estate Agent
Tierra Antigua Realty
07.2020 - Current
Call Center Supervisor
Comcast
07.2015 - 06.2024
- Real Estate license
High School Diploma -
Pueblo High School
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