Jean Gardy Felix
Philadelphia,PA
Summary
Proven track record in enhancing customer satisfaction and optimizing delivery routes, as demonstrated during my tenure with Amazon. Skilled in GPS navigation and effective listening, I excel in fast-paced environments, ensuring timely and accurate service. My bilingual customer service abilities further complement my dedication to exceeding performance targets. Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Apply advanced Spanish skills to enhance service for customers and collaborate effectively with diverse team members. Hardworking employee enthusiastic about learning Type field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
20
20
years of professional experience
Work History
Delivery Driver
Uber Eats
05.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Cashier
New Generation liquor store
02.2024 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Delivery Driver
DoorDash
05.2004 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Transportation Driver
Amazon
04.2024 - 07.2024
- Coordinated efficient routes to avoid delays and optimize schedules.
- Demonstrated excellent time management skills, consistently meeting tight deadlines and maintaining punctuality for all scheduled routes.
- Enhanced customer satisfaction by providing timely and professional transportation services.
- Communicated effectively with customers regarding shipment statuses, delays, or any other pertinent information.
- Coordinated effectively with team members including dispatchers, loaders, unloaders during operations for smooth logistics management.
- Performed thorough pre-and post-trip vehicle inspections to ensure proper function and safety of equipment.
- Maintained excellent safety record with strict adherence to company policies and regulations.
Customer Service Representative
Alorica
04.2017 - 03.2020
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
University -
UNASMOH
Port Au PrinceDiploma - Marketing
New Hope Assurance
07-2005
Skills
- Customer Inquiries
- Store Opening And Closing
- Cash Control Accuracy
- Cash Handling And Security
- Customer Service
- Elementary Education
- Effective listening
- Bilingual Customer Service Representative
- Valid Driver's License
- Attention to Detail
- Safe Driving
- Loading and unloading
- Clean Driving Record
- GPS and route planning
- Safe Driving Record
- GPS Navigation
- Order picking and processing
- Map reading and navigation skills
Languages
English
Full Professional
Spanish
Professional Working
French
Native or Bilingual
Timeline
Delivery Driver
Uber Eats
05.2024 - Current
Transportation Driver
Amazon
04.2024 - 07.2024
Cashier
New Generation liquor store
02.2024 - Current
Customer Service Representative
Alorica
04.2017 - 03.2020
Delivery Driver
DoorDash
05.2004 - Current
University -
UNASMOH
Diploma - Marketing
New Hope Assurance
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