JeanMarie O'Connor
Mahopac,USA
Summary
Detail-oriented professional with a strong background in office support and organizational efficiency. Recognized for fostering effective team collaboration, demonstrating adaptability, and consistently achieving results in fast-paced environments. Proficient in scheduling, communication, and problem-solving, with a proactive approach to challenges. Committed to making a positive impact within a dynamic team setting.
Overview
9
9
years of professional experience
Work History
Surgical Coordinator
Kayvan Keyhani MD
07.2022 - 03.2026
- Coordinated surgical schedules, ensuring optimal use of operating room resources.
- Managed patient communications, facilitating seamless pre-operative and post-operative instructions.
- Developed and maintained comprehensive patient records in electronic health systems for accurate tracking.
- Implemented process improvements that reduced scheduling conflicts and increased patient satisfaction scores.
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Served as a liaison between patients, families, clinicians, and hospital staff throughout the entire surgical process.
- Provided comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns related to the procedure itself or recovery expectations afterward.
- Conducted thorough chart reviews prior to surgery, identifying potential issues or discrepancies requiring resolution before proceeding with procedures.
- Coordinated with facilities to set up surgeries for [2] [Cataract/Glaucoma Surgeons].
- Contributed to a reduction in surgery cancellations by closely monitoring patient compliance with pre-surgical instructions.
- Verified insurance coverage and obtained pre-authorizations.
- Assisted with medical coding and billing tasks.
Assistant to the Office Manager
Kayvan Keyhani, M.D.
07.2022 - 03.2026
- Led detailed interview sessions, focusing on candidate skills and experience.
- Assisted in maintaining medical records, ensuring accuracy and compliance with privacy regulations.
- Developed and implemented filing systems that improved document retrieval speed and organization.
- Trained new staff on office procedures, fostering a collaborative team environment and enhancing productivity.
- Supported the Office Manager with scheduling, correspondence, and meeting coordination to ensure smooth operations.
- Performed daily administrative tasks with attention to detail, ensuring that office operations ran smoothly and efficiently.
Medical Receptionist
Kayvan Keyhani, M.D.
07.2022 - 03.2026
- Managed patient scheduling and appointment confirmations efficiently.
- Coordinated communication between patients and medical staff to enhance workflow.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Trained junior receptionists on best practices for patient interactions and office protocols.
- Streamlined billing processes by verifying insurance information and processing payments promptly.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Answered phone calls and messages for 3 ophthalmologists and 3 optometrists, scheduling appointments, and handling patient inquiries.
Beauty Advisor
Victoria's Secret
09.2018 - 03.2020
- Delivered exceptional customer service, enhancing shopping experience and promoting brand loyalty.
- Assisted in visual merchandising to create engaging product displays that attract customers.
- Analyzed sales trends to identify product opportunities and drive promotional strategies.
- Trained and mentored new team members, fostering a collaborative work environment.
- Collaborated with management to implement store initiatives that enhance customer engagement.
- Led team efforts during peak sales events, coordinating staff assignments for maximum efficiency.
- Developed strong customer relationships through personalized service and follow-up communications.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Provided personalized beauty consultations, enhancing customer satisfaction and loyalty.
- Educated clients on product benefits and proper application techniques for optimal results.
Sales Associate
The Children's Place
08.2017 - 10.2018
- Helped ensure customer satisfaction
- Top Credit Card Opener
- Responsible for general cleaning
- Organized new merchandise
- Restocked merchandise
- Monitored inventory
- Handled returns and exchanges
- Processed customer transactions
- Responsible for resolving customer complaints
- Communicated with customers over the phone
- Answered customer questions
- Greeted customers in a friendly manner
Education
Associate of Science - Social Sciences
Westchester Community College
Valhalla, NY06-2021
High School Diploma -
Lakeland High School
Shrub Oak06-2017
Skills
- Strong communication skills
- Professionalism and confidentiality
- Time management
- Office workflow support
- Organization and multitasking
- Cash handling
- Team collaboration
- Flexibility and adaptability
- Customer service
- Telephone etiquette
- Medical terminology
- Calendar management
- 87 WPM
- Computer Proficient
- Thrives in High Pace Work Environment
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Assistant to the Office Manager
Kayvan Keyhani, M.D.
07.2022 - 03.2026
Medical Receptionist
Kayvan Keyhani, M.D.
07.2022 - 03.2026
Surgical Coordinator
Kayvan Keyhani MD
07.2022 - 03.2026
Beauty Advisor
Victoria's Secret
09.2018 - 03.2020
Sales Associate
The Children's Place
08.2017 - 10.2018
Associate of Science - Social Sciences
Westchester Community College
High School Diploma -
Lakeland High School
Additional Information
Authorized to work in the US for any employer
Will provide references upon request