Jeanna Handley
Campbellsville,Kentucky
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
41
41
years of professional experience
Work History
Customer Service Representative
Teleperformance USA
Campbellsville, KY
10.1999 - 05.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered inbound calls, chats and emails to facilitate customer service.
Sewing Machine Operator
Fruit of the Loom
Jamestown, KY
07.1983 - 11.1998
- Assisted with pattern making and marking of garments according to specifications.
- Maintained a clean and organized workspace.
- Ensured that all garments were sewn together properly using correct stitches and techniques.
Education
High School Diploma -
Russell County High School
Russell Springs, KY05-1979
Skills
- Information Security
- Active Listening
- Inbound and Outbound Calling
- De-Escalation Techniques
- Call Center Operations
- Problem-solving abilities
- Customer Service
Languages
English
Professional
Timeline
Customer Service Representative
Teleperformance USA
10.1999 - 05.2024
Sewing Machine Operator
Fruit of the Loom
07.1983 - 11.1998
High School Diploma -
Russell County High School
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