Jeanne Branch
Decherd,TN
Summary
Resourceful Office Manager with more than 20 years of experience optimizing office procedures and overseeing operations. Skilled in schedule management, payroll administration and business correspondence coordination. Disciplined and systematic professional thrives in high-pressure, team-based atmospheres.
Overview
10
10
years of professional experience
Work History
Office Manager
Doctor Appliance
Estill Springs, TN
03.2021 - Current
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Ensured compliance with applicable laws regarding employment practices.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Supervised staff members, organized schedules and delegated tasks.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
Wait Staff Member
Lu Lu's Cafe
Estill Springs, TN
11.2018 - 03.2021
- Checked back with customers during meals to ensure satisfaction with food and service.
- Filled condiments and napkin containers during slack periods.
- Set up tables in between patrons to reduce wait times.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Resolved customer complaints in a professional manner in order to maintain a positive atmosphere.
- Answered questions about menu selections and made recommendations when requested.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Cleared table and bussed dishes to allow for quick setups.
Customer Service Representative
Winchester Utilities
Winchester, TN
03.2016 - 10.2018
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Updated system with order specifics and customer details, preferences and billing information.
- Updated databases with new and modified customer data.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Collected deposits or payments and arranged for billing.
Administrative Assistant
Coldwell Banker Lynch Rigsby Realty
Winchester, TN
05.2014 - 03.2016
- Provided secretarial and office management support while building cooperative working relationships.
- Answered questions from customers regarding products and services offered by the company.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Handled incoming calls and directed callers to appropriate department or employee.
- Scheduled appointments, meetings and events for management staff.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Responded effectively to sensitive inquiries or complaints.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Coordinated appointments, meetings and conferences.
- Handled confidential documents in an organized fashion according to established protocol.
Education
GED -
Franklin County High School
Winchester, TN05-1986
Skills
- Operations Management
- Customer Service
- Supply Management
- Compliance Monitoring
References
- Stacy Edwards - 931-580-9796
- George Powell - 931-308-0269
- Maria Ferguson - 850-428-0456
Timeline
Office Manager
Doctor Appliance
03.2021 - Current
Wait Staff Member
Lu Lu's Cafe
11.2018 - 03.2021
Customer Service Representative
Winchester Utilities
03.2016 - 10.2018
Administrative Assistant
Coldwell Banker Lynch Rigsby Realty
05.2014 - 03.2016
GED -
Franklin County High School