Zebdee Wilson
Litchfield Park,AZ
Summary
Motivated and coachable individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
5
5
years of professional experience
Work History
Claims Adjuster
State Farm
01.2023 - Current
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Prepared summaries of damage, payments, and policy coverage.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Established relationships with clients and insurance companies to foster timely claims resolution.
- Mitigated risks and increased profitability with well-developed strategies for reducing future claims and costs.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
Chief Revenue Officer
ABZ Dump Trucking LLC
03.2020 - Current
- Managed financial, operational and human resources to optimize business performance.
- Monitored key business risks and established risk management procedures.
- Drove operational excellence at every stage of sales funnel and buyer journey and developed innovative strategies to sell to existing partners and consumers.
- Develop and executing strategic plans to maximize revenue and profitability organization over 15%
- Created succession plans to provide continuity of operations during leadership transitions.
Debt Recovery Specialist
Waste Management
11.2021 - 01.2023
- Handles 100-125 outbound and inbound calls daily with goal of collecting owed debt.
- Counsels debtors on payment options and arranged installment agreements.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Kept detailed records of daily activities through Salesforce
- Collects documents and made portfolios for collections accounts.
Plumber
Choate's
10.2019 - 02.2020
- Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates
- Inspected sewers and piping systems to assess quality and condition.
- Leveraged customer requirements data to collaborate and add value to both parties through strategic trade.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Expanded trade knowledge by networking with colleagues and participating in courses and seminars
Inventory Control Supervisor
Schwan Food CO
11.2018 - 11.2019
- Identified process inefficiencies and make recommendations for process improvements facilitating effective communications within team and across company site
- Drove personnel performance by appraising job results, counseling personnel on needed improvements and disciplining substandard conduct
- Set and enforced proactive inspection and maintenance schedules to keep equipment in good operational condition
- Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise
- Oversaw and motivated team of 25 employees in warehouse to increase efficiency by 80%
Education
Technology Sales - Sales
Course Careers
Online03.2023
Associates Degree - Business Administration
Rochester Technical And Community College
Rochester09.2014
High School Diploma -
Destiny High School
Wisconsin2009
Skills
- Leadership
- Production planning
- Keen eye to detail
- Communication
- Time management
- Distribution and warehousing
- Staff Management
- Proficient in Microsoft, Excel, & Powerpoint
- Data Analysis
- Logistics
References
Steven Robertson (414-788-0376)
Wendy Wesley (507-319-0378)
Trevor Gustafson (507-216-3026)
Timeline
Claims Adjuster
State Farm
01.2023 - Current
Debt Recovery Specialist
Waste Management
11.2021 - 01.2023
Chief Revenue Officer
ABZ Dump Trucking LLC
03.2020 - Current
Plumber
Choate's
10.2019 - 02.2020
Inventory Control Supervisor
Schwan Food CO
11.2018 - 11.2019
Technology Sales - Sales
Course Careers
Associates Degree - Business Administration
Rochester Technical And Community College
High School Diploma -
Destiny High School
Similar Profiles
ALBERTO ESCOBAR RUIZALBERTO ESCOBAR RUIZ
Claim Specialist; and Producer at State Farm Corporate & State Farm AgencyClaim Specialist; and Producer at State Farm Corporate & State Farm Agency
Bethany GandyBethany Gandy
Insurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State FarmInsurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State Farm
Dedra ClayDedra Clay
Underwriting Service Assistant Team Resource at State FarmUnderwriting Service Assistant Team Resource at State Farm
Isaiah SkinnerIsaiah Skinner
Claims Adjuster at State FarmClaims Adjuster at State Farm
Christi MinshallChristi Minshall
Office Manager/Self Employed at Minshall's Flooring ServicesOffice Manager/Self Employed at Minshall's Flooring Services