Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jeanne Sterline Guerrier

Miramar

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Beacon Hill
12.2022 - 06.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Customer Service Representative/Sales Associate

Pure Health
11.2020 - 03.2021
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Computed total costs and profit requirements for customer sales to provide accurate pricing.
  • Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
  • Promoted new products and services to existing customers, driving revenue growth and satisfaction.
  • Delivered superior customer service to retain existing customers and attract future customers.
  • Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.

First Aid/Translator and Interpreter

Haitian Red Cross
11.2008 - 02.2009
  • Translated documents from Haitian Creole and French to English, Vice Versa.
  • Reviewed final works to spot and correct errors in punctuation, grammar, and translation.
  • Translated for Drs on spot.
  • Assisting Drs in case of Emergency.

Education

Associate of Arts - Culinary Arts

Le Cordon Bleu College of Culinary Arts, Florida
Miramar, FL
04.2011

Skills

  • Membership Inquiries and Renewals
  • Retail Sales Customer Service
  • Administrative Support
  • Customer Account Management
  • Active Listening
  • Medical Terminology Knowledge

Languages

Haitian Creole
Native or Bilingual
French
Native or Bilingual
Spanish
Full Professional
English
Full Professional

Timeline

Customer Service Representative

Beacon Hill
12.2022 - 06.2023

Customer Service Representative/Sales Associate

Pure Health
11.2020 - 03.2021

First Aid/Translator and Interpreter

Haitian Red Cross
11.2008 - 02.2009

Associate of Arts - Culinary Arts

Le Cordon Bleu College of Culinary Arts, Florida

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Jeanne Sterline Guerrier