Jeannie Crain
Bledsoe,KY
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
16
16
years of professional experience
Work History
Office Manager
Pine Mountain Settlement School
11.2016 - Current
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Technical Support Representative
DIRECTV
04.2014 - 11.2016
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
Customer Service Representative
Amazon
05.2010 - 08.2012
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Medicare Customer Service Representative
General Dynamics IT
05.2008 - 04.2010
- Enhanced customer satisfaction by efficiently addressing and resolving Medicare-related inquiries.
- Streamlined claim processing for quicker reimbursements, diligently reviewing submitted documentation.
- Provided exceptional support to Medicare beneficiaries, guiding them through coverage options and plan details.
- Facilitated timely issue resolution, coordinating with diverse departments and healthcare providers as needed.
- Improved call center performance by consistently maintaining a high level of professionalism and productivity.
- Assisted in enrollment processes for new beneficiaries, providing clear guidance through each step for seamless transitions into coverage plans.
- Reduced call handling time with efficient problem-solving skills and comprehensive knowledge of Medicare policies and procedures.
- Managed a high volume of inbound calls, adeptly navigating multiple systems while maintaining focus on customer needs.
Education
GED -
Southeast Kentucky Community And Technical College
Cumberland, KYSkills
- Operations Management
- Data Entry
- Customer Service
- Office Management
- Bookkeeping
- Billing
- Scheduling and Calendar Management
- Payroll Processing
- Clear Oral/Written Communication
- Office Administration
Timeline
Office Manager
Pine Mountain Settlement School
11.2016 - Current
Technical Support Representative
DIRECTV
04.2014 - 11.2016
Customer Service Representative
Amazon
05.2010 - 08.2012
Medicare Customer Service Representative
General Dynamics IT
05.2008 - 04.2010
GED -
Southeast Kentucky Community And Technical College
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