JEANNIE M. WILKIE
Wilmington,NC
Summary
A highly motivated, professional with a verifiable record of accomplishment for over twenty-five years in the medical field. Highly creative, recognized as a results-oriented and solution-focused individual. Areas of strength include: Accounts Receivable, Communication Skills, Collections, Time Management, Organizational Skills, Research Abilities, Computer Literacy, Team Player
Overview
25
25
years of professional experience
Work History
Accounts Receivable Specialist
Coastal Vascular Institute
11.2022 - 05.2025
- Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Ensured the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
Receptionist/Accounts Receivable
IntraCoastal Internal Medicine
05.2015 - 11.2022
- Checking patients in and out
- Adding and correcting insurance
- Collecting copays and balances
- Answering multiple phone lines
- A/R Follow Up
- Posting Insurance Payments Researching
- Working denials from the Clearing House
- Researching and Reprocessing Denials
Receptionist
William H. Cooper Gynecology and Infertility
09.2011 - 04.2015
- Checking patients in and out
- Referring patients to other facilities
- Medical Records
- Triage calls
- Calling and emailing prescriptions in
- Collections
- Purchasing
- Posting charges
- Scheduling appointments
Receptionist
Carolina Pediatrics
10.2010 - 09.2011
- Checking patients in and out
- Scheduling appointments
- Answering incoming phone lines
- Collections
- Posting charges
Accounts Receivable-Collections
Delaney Radiologists
01.2007 - 06.2010
- Processing of all assigned receivable accounts
- Work with patients to address outstanding balances
- Filing claims electronically
- Field incoming calls and resolving issues
Scheduling Coordinator
Delaney Radiologists
10.2005 - 01.2007
- Efficiently and effectively working with patients to schedule appointments
- Field incoming calls
- Route messages and other related information to the appropriate area
- Provided necessary information to doctors, managers and employees to ensure patient satisfaction
Appointment Secretary
Wilmington Health Associates
01.2002 - 10.2005
- Efficiently and effectively working with patients to schedule appointments
- Field incoming calls and returned messages
- Patient referrals
Switchboard Operator
Wilmington Health Associates
01.2000 - 01.2002
- Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Ensured the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
Education
Continuing Education - undefined
Cape Fear Community College
Wilmington, NC01.2005
Skills
- Microsoft Word
- Imagine
- Amicas
- RadConnect Ris
- Centricity
- ChartLogic EMR
- Eclinical Works
- GreenWay
- Epic (Minimal Access: Pulling Demographics, Insurance and Insurance Authorizations
Accomplishments
- Provides adequate customer service maintaining a positive and courteous attitude
Timeline
Accounts Receivable Specialist
Coastal Vascular Institute
11.2022 - 05.2025
Receptionist/Accounts Receivable
IntraCoastal Internal Medicine
05.2015 - 11.2022
Receptionist
William H. Cooper Gynecology and Infertility
09.2011 - 04.2015
Receptionist
Carolina Pediatrics
10.2010 - 09.2011
Accounts Receivable-Collections
Delaney Radiologists
01.2007 - 06.2010
Scheduling Coordinator
Delaney Radiologists
10.2005 - 01.2007
Appointment Secretary
Wilmington Health Associates
01.2002 - 10.2005
Switchboard Operator
Wilmington Health Associates
01.2000 - 01.2002
Continuing Education - undefined
Cape Fear Community College
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