JEFFERSON POLANCO GUILLEN
New York
Summary
Detail-oriented Operations Supervisor with 4 years in hospitality and customer service. Optimized reservation systems and enhanced guest experiences through effective conflict resolution and multitasking. Fostered team collaboration to improve satisfaction and loyalty with innovative problem-solving.
Overview
5
5
years of professional experience
Work History
Operations Supervisor
Hyatt Herald Square
New York
08.2024 - Current
- Resolved guest inquiries promptly through effective communication techniques.
- Cultivated a welcoming environment to enhance guest experiences.
- Adapted to dynamic situations by employing strong problem-solving skills.
- Trained new employees on job functions and company policies for operational consistency.
- Collaborated across departments to meet organizational objectives efficiently.
Customer Service Representative, Specialty Team Member
Whole Foods Market Inc
New York
07.2021 - 08.2024
- Resolved customer issues to enhance satisfaction and loyalty.
- Addressed guest complaints by delivering optimal solutions.
- Displayed and recommended specialty cheese, wine, and chocolate selections.
- Processed cash and card transactions, ensuring accuracy in sales.
- Supervised dating, storage, and cutting processes for international cheese.
Education
AAS - Graphic Design
Cuny Bronx Community College
Bronx, New York08-2021
Skills
- Process optimization
- Workflow efficiency
- Employee training
- Conflict resolution
- Team collaboration
- Problem solving
- Attention to detail
- Multitasking
- Guest engagement
- Computer literacy
Hobbies and Interests
I enjoy working with technology and take pride in paying close attention to the details. I like building custom desktop computers and staying up to date with the latest trends in consumer electronics, always looking for ways to learn and keep my skills current.
Languages
Spanish
Timeline
Operations Supervisor
Hyatt Herald Square
08.2024 - Current
Customer Service Representative, Specialty Team Member
Whole Foods Market Inc
07.2021 - 08.2024
AAS - Graphic Design
Cuny Bronx Community College