Summary
Overview
Work History
Education
Skills
Timeline
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Jeffery Waye

Summary

Experienced leader highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and creating strategies to reduce future problems. Excellent communication and listening skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Overall, I make it my absolute duty to ensure the best quality, fast yet efficient, and accurate results in everything I lay my hands on. All skills and attributes have been obtained from years of great leadership and mentoring and I would love to continue the grow my skills with the position offered at your institution.

Overview

3
3
years of professional experience

Work History

Shift Lead Manager

Walgreens
04.2023 - 11.2023
  • Enhanced employee satisfaction through regular performance feedback and recognition initiatives.
  • Analyzed sales data to identify trends and opportunities for growth, driving revenue increases through targeted marketing initiatives.
  • Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
  • Streamlined operational processes for increased efficiency and reduced waste.
  • Developed staff training programs to improve skillsets and overall team performance.
  • Calculated all income for both shifts for the day and inserted all data into data base

Shift Lead Manager

Smoothie King
05.2022 - 08.2022
  • Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
  • Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Set overall vision and provided team leadership.
  • Trained and mentored new employees to maximize team performance.

CSA

Lowes Home Improvement
06.2021 - 04.2022
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Increased sales through effective product recommendations and upselling techniques.
  • Maintained a clean and organized store environment for optimal customer experience.
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Collaborated with team members to achieve monthly sales targets and improve overall store performance.
  • Balanced multiple priorities during peak times while maintaining composure under pressure situations.

Shift Lead Supervisor

Smoothie King
08.2020 - 03.2022
  • Enhanced customer satisfaction with exceptional service and prompt resolution of concerns.
  • Streamlined operational processes for increased productivity and reduced labor costs.
  • Ensured compliance with company policies, safety regulations, and industry best practices.
  • Assisted in the development of sales strategies, leading to increased revenue generation for the business.
  • Analyzed sales figures and identified areas for improvement.

Education

Bachelor of Arts - Business Administration And Management

Greensboro College
Greensboro, NC
05.2026

High School Diploma -

Brunswick High School
Brunswick, GA
05.2022

Skills

  • Operations Management
  • Delegation skills
  • Task prioritization
  • Adaptability
  • Conflict resolution
  • Customer service
  • Motivation techniques
  • Time management
  • Data analysis
  • Payment Processing
  • Training and Mentoring
  • Decision-Making

Timeline

Shift Lead Manager

Walgreens
04.2023 - 11.2023

Shift Lead Manager

Smoothie King
05.2022 - 08.2022

CSA

Lowes Home Improvement
06.2021 - 04.2022

Shift Lead Supervisor

Smoothie King
08.2020 - 03.2022

Bachelor of Arts - Business Administration And Management

Greensboro College

High School Diploma -

Brunswick High School
Jeffery Waye