Zoe Basham
Roanoke,VA
Summary
Dynamic General Manager with proven expertise in financial analysis, budget management, and team leadership. Consistently broke sales records while fostering a high-performance culture focused on customer satisfaction.
Overview
7
7
years of professional experience
Work History
General Manager
Macado's Restaurant
Vinton, Virginia
05.2025 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Oversaw daily restaurant operations to ensure smooth service and customer satisfaction.
- Analyzed financial reports to manage budgets and ensure cost control.
- Cultivated positive work environment through team-building activities and effective communication.
- Trained employees on job responsibilities and company policies to enhance operational efficiency.
General Manager
Macado's Restaurant
Lexington, Virginia
03.2022 - 05.2025
- Transitioned from assistant to manager to pursue new challenges.
- Managed daily operations as sole manager for eight months, ensuring seamless performance.
- Achieved multiple sales records during three years, significantly contributing to store success.
- I had some of the highest profits in the company
Assistant Manager
Macado's Restaurant
Vinton, Virginia
04.2019 - 03.2022
- Assisted with the opening of the store
- At 21 was managing the busiest store in the company
- Independently running shifts and maintaining general operations
Education
High School Diploma -
Lord Botetourt
Botetourt05-2015
Skills
- Budget management
- Financial analysis
- Operations management
- Sales optimization
- Team leadership
- Employee training
- Customer service
Timeline
General Manager
Macado's Restaurant
05.2025 - Current
General Manager
Macado's Restaurant
03.2022 - 05.2025
Assistant Manager
Macado's Restaurant
04.2019 - 03.2022
High School Diploma -
Lord Botetourt