Jeffrey McConnell
York,PA
Summary
Dynamic professional with extensive experience in management and customer relations, notably at G 6 Hospitality. Proven track record in driving sales growth and enhancing operational efficiency. Skilled in problem resolution and fostering a positive work environment, while implementing effective training programs to elevate team performance and customer satisfaction.
Overview
2020
2020
years of professional experience
Work History
Department Supervisor
Lowes Home Improvment
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of 8 employees, delegated tasks and held each employee accountable for completing assignments.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
- Assigned tasks and established work schedules to staff to cover operational and Sales goals.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
General Manager, Hotel- Traveling
G 6 Hospitality
Carrollton, TX
11.2016 - 07.2019
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
General Manager
National Picture Framing Center Inc
02.2006 - 01.2016
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading a professional team designers and framing assemblers.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Education
No Degree - Audio Visual Management
Community College of The Air Force
Montgomery, ALNo Degree - Air Force / Military Leadership
US Air Force Leadership School
Davis-Monthan AFBSkills
- Customer service
- Workplace safety
- Problem resolution
- Problem-solving
- Customer relations
Timeline
General Manager, Hotel- Traveling
G 6 Hospitality
11.2016 - 07.2019
General Manager
National Picture Framing Center Inc
02.2006 - 01.2016
Department Supervisor
Lowes Home Improvment
No Degree - Audio Visual Management
Community College of The Air Force
No Degree - Air Force / Military Leadership
US Air Force Leadership School