Jeffrey Palacio-Cortez
Stockton,CA
Summary
Organized and detail oriented individual with 12 years of experience in customer service with effective communication skills. Ability to adapt to a dynamic environment with changing priorities. Eager to join a highly motivated team and contribute to providing excellent service to its customers.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Medical Assistant
Community Medical Centers, Inc.
Stockton, CA
02.2012 - 03.2024
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical histories, documented vital signs, medication information, symptoms, and allergies.
- Scheduled appointments, registered patients, answered phone calls, verified insurance coverage and collected payments.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Custodian
We Care Janitorial
Stockton , CA
12.2010 - 04.2012
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
- Maintaining the security of the building by locking doors after hours; ensuring all entrances are closed securely.
Crew Member
Arby's
Stockton , CA
11.2004 - 02.2005
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Demonstrated strong multitasking abilities, handling multiple orders without compromising quality or efficiency.
Education
Associate of Applied Science - Medical Assisting
Heald College
Stockton, CA10-2011
Skills
- Safe Food Handling
- Drive-Thru Operations
- Inventory Restocking
- Food Preparation
- Customer Service
- Sales expertise
- Integrity and Honesty
- Teamwork and Collaboration
Certification
- BLS (CPR/AED) Certified, American Heart Association
-February 2023 - February 2025
Languages
Spanish
Limited
References
References available upon request.
Timeline
Medical Assistant
Community Medical Centers, Inc.
02.2012 - 03.2024
Custodian
We Care Janitorial
12.2010 - 04.2012
Crew Member
Arby's
11.2004 - 02.2005
Associate of Applied Science - Medical Assisting
Heald College
- BLS (CPR/AED) Certified, American Heart Association
-February 2023 - February 2025
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