Jeh-nae Williams
Ocala
Summary
Dynamic crew member with a strong focus on customer service, teamwork, and multitasking. Committed to enhancing customer engagement and ensuring satisfaction in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Crew Member
McDonald's
Ocala, FL
10.2023 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction.
- Operated kitchen equipment and maintained food safety standards to uphold quality.
- Assisted in training new crew members on operational procedures and customer interaction.
- Collaborated with team to achieve efficiency in food preparation and order fulfillment.
- Took orders, prepared meals, and collected payments.
- Trained new team members on procedures, customer service, and sales techniques.
Seasonal Worker
Williams-Sonoma, Inc. - Pottery Barn Kids
Ocala, FL
10.2025 - 12.2025
- Assisted customers in selecting products, enhancing overall shopping experience.
- Resolved customer inquiries through effective communication and active listening techniques.
- Managed escalated customer complaints with professionalism, ensuring resolution in a timely manner.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Intern
Matters2TheHeart LLC
Brandon, FL
06.2023 - 08.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
- Observed medical classes and gained organizational skills.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Boosted social media engagement through creative content creation.
Education
Associate of Science - Nursing
Rasmussen University
Ocala, FL06-2027
High School Diploma -
Armwood High School
Seffner, FL05-2023
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
Timeline
Seasonal Worker
Williams-Sonoma, Inc. - Pottery Barn Kids
10.2025 - 12.2025
Crew Member
McDonald's
10.2023 - Current
Intern
Matters2TheHeart LLC
06.2023 - 08.2023
Associate of Science - Nursing
Rasmussen University
High School Diploma -
Armwood High School