Jeimilys Santana
Summary
Results-driven professional skilled in operations management and process optimization, with a proven ability to enhance workflow efficiency and manage vendor relationships. Committed to delivering impactful solutions that drive organizational success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Hartford Healthcare
Trumbull, CT
04.2022 - Current
- Operate as a coordination point for 5+ departments, managing high-volume operational requests and ensuring continuity of daily business functions
- Lead procurement and supply chain workflows, including vendor onboarding, purchase requisitions, invoice processing, and budget tracking across multiple departments
- Manage vendor relationships and coordinate external contractors for facility maintenance, service delivery, and capital improvements
- Oversee operational support for multiple concurrent projects, including a $500K playground initiative, director-level office remodel, and classroom renovations, ensuring timelines, vendor coordination, and execution alignment
- Develop and enforce structured workflows for request intake, tracking, and fulfillment, improving turnaround time and reducing operational bottlenecks
- Maintain oversight of organizational inventory systems, ensuring resource availability and cost control across departments
- Administer and track licenses, subscriptions, and compliance-related requirements to ensure uninterrupted operations
- Serve as a cross-functional liaison between leadership, clinical teams, vendors, and administrative departments to resolve operational challenges in real time
- Support event logistics and execution for organizational initiatives, managing timelines, materials, and coordination across stakeholders
- Process and reconcile a high volume of invoices and financial documentation, ensuring accuracy and alignment with internal controls
- Identify inefficiencies in administrative and operational processes and implement structured solutions to improve workflow clarity and execution
Title IX Investigator
Norwalk Community College
Norwalk, CT
10.2018 - 02.2022
- Led end-to-end investigations, including data collection, interviews, case analysis, and formal reporting
- Managed multiple active cases simultaneously, ensuring timely resolution and compliance with institutional policies
- Partnered with leadership and cross-functional stakeholders to address sensitive issues and implement appropriate resolutions
- Produced detailed, objective reports used to inform institutional decision-making
- Maintained strict adherence to FERPA regulations and confidentiality standards
Administrative Assistant / Campus Safety Officer
Norwalk Community College
Norwalk, CT
02.2012 - 02.2022
- Managed administrative and operational workflows within the campus security department, supporting daily operations and cross-department coordination
- Maintained organized records and databases, ensuring data accuracy and accessibility
- Served as a communication hub between departments, improving information flow and operational alignment
- Supported front-facing operations including call management, visitor coordination, and administrative intake
- Supported campus-wide operations through incident response, monitoring, and reporting
- Documented and analyzed incidents, contributing to institutional risk management and compliance
- Assisted with administrative and front office functions, including communications, reporting, and coordination
- Collaborated with internal teams to support investigations and operational continuity
Education
Bachelor of Arts - Industrial And Organizational Psychology
Post University
Waterbury, CT01-2028
Associate of Science - General Studies
Norwalk Community College
Norwalk, CT05-2022
Skills
- Operations Management
- Process Improvement & Workflow Optimization
- Project & Event Coordination
- Vendor & Supplier Management and On-boarding
- Administrative Operations
- Microsoft Office 365 Suite
Certification
- State of Connecticut - Department of Children & Families - Identification and Prevention of Adult Sexual Misconduct Against Children
- State of Connecticut - Department of Children & Families - Mandated Reporter Training
- Hartford Healthcare - PeopleSoft Requestor - HHCMG & HHACH Certification
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Hartford Healthcare
04.2022 - Current
Title IX Investigator
Norwalk Community College
10.2018 - 02.2022
Administrative Assistant / Campus Safety Officer
Norwalk Community College
02.2012 - 02.2022
Bachelor of Arts - Industrial And Organizational Psychology
Post University
Associate of Science - General Studies
Norwalk Community College