Jelisa Addison
Saint George,SC
Summary
Driven Dispatcher with seven years of experience and excellent leadership and problem-solving abilities. Providing over 13 years of customer service expertise. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes, roles and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Dispatcher
Charleston Water System
12.2016 - Current
- Issuing work orders and service requests to appropriate departments and service technicians
- Updating public emergency personnel on issues that may affect their services, updating and maintaining accounts, service requests and supervisors on work order development
Claims adjuster and Customer Service Representative
Esurance
08.2015 - 05.2016
- Assisting insureds with claims process, policy details, and payments
Customer Specialist
Verizon Wireless
05.2011 - 08.2015
- Billing, customer service, and technical support
Assisting residents
Eden Terrace Assisted Living and Memory Care
07.2010 - 05.2011
- Assisting residents with their everyday needs and responsibilities
Cashier
Old Navy, Gap Inc.
02.2008 - 08.2010
- Organizing merchandise and customer service
Education
Bachelor of Arts - Communications, Journalism
University of South Carolina Upstate
Spartanburg, South Carolina05.2011
Skills
- Microsoft Office
- Problem Solving
- Adaptability
- Organizational Skills
- Time Management
- Effective Communications
- Prioritizing Calls
- Customer Service
- Data Analysis and Analysis
- Team Collaboration
- Schedule Management
- Dispatch Coordination
- Documentation and Reporting
Accomplishments
Customer Service Associate of the Quarter 2018
Certification
- Leadership Training - Blocks I, II, and IV
Timeline
Dispatcher
Charleston Water System
12.2016 - Current
Claims adjuster and Customer Service Representative
Esurance
08.2015 - 05.2016
Customer Specialist
Verizon Wireless
05.2011 - 08.2015
Assisting residents
Eden Terrace Assisted Living and Memory Care
07.2010 - 05.2011
Cashier
Old Navy, Gap Inc.
02.2008 - 08.2010
Bachelor of Arts - Communications, Journalism
University of South Carolina Upstate
Similar Profiles
Kenneth FrostKenneth Frost
Hydrant Maintenance Operator at Charleston Water SystemHydrant Maintenance Operator at Charleston Water System
Shannon ReeseShannon Reese
Customer Service Representative at Charleston Water SystemCustomer Service Representative at Charleston Water System
Gregory BoswellGregory Boswell
Meter Technician at Charleston Water SystemMeter Technician at Charleston Water System
Stephanie RevellStephanie Revell
Assistant Store Manager at Tractor Supply CompanyAssistant Store Manager at Tractor Supply Company
Antonio AddisonAntonio Addison
Sandwich Artist at SUBWAY®RestaurantsSandwich Artist at SUBWAY®Restaurants