JENNIFER AMUNDSON
SUNSET TRAVEL CONSULTING
Walnut Creek,CA
18
years of professional experience
1
Certification
Energetic Guest Services Professional experienced in delivering exceptional customer experiences within hospitality environments. Achieved high levels of customer satisfaction through effective problem-solving, conflict resolution, and strong team collaboration. Focused on enhancing guest services and operational efficiency while maintaining a reliable and adaptable approach.
Work History
Guest Service Representative
5 Years 5 Months- Provided customer service in a fast-paced environment.
- Answering multi-line phone
- Imputing and running daily reports, filing
- Parking citation administrator
- Ordering and maintaining of office supplies
- Mail distribution
- Training and scheduling of staff.
TRAVEL CONSULTANT
8 Years 5 Months- Researched and booked domestic and international travel to meet client preferences and needs.
- Advised clients on airfare, lodging, and itinerary options aligned with travel preferences and budgets.
- Arranged and coordinated airline, hotel, car, railroad, vacation packages, cruises, and executive travel to optimize client itineraries.
- Collected and recorded deposits and final payments.
- Managed daily operations, ensuring high levels of customer service and satisfaction.
- Analyzed and compiled information from preferred vendors through webinars and workshops and maintained compliance and certification with vendor related agent programs.
- Booked domestic and international reservations using GDS platforms and supplier portals.
RECEPTIONIST
8 Years 3 Months- Provided customer service in a fast-paced environment.
- Answering multi-line phone
- Imputing and running daily reports, filing
- Ordering and maintaining of office supplies
- Mail distribution
- Training and scheduling of staff.
RECEPTIONIST
3 Years 9 Months- Customer service
- Answering multi-line phone
- Scheduling and maintaining appointment books
- Collecting fees
- Verifying insurance and for non-insurance patients setting up payment plans
- Filing charts, mailing distribution, ordering and maintaining of office supplies, bank deposits, maintain the waiting room
ADMINISTRATIVE ASSISTANT/ EVENING RECEPTIONIST
1 Year 8 Months- Customer service
- Answering multi-line phone
- Issuing DMV plates
- Parking citation administrator
- Mailing of sales letters
- Worked with vendors to order and maintain inventory of office supplies,
- Filing of contracts, bank deposits
- Training of staff.
Education
Associate of Science - TRAVEL MARKETING
Associate of Art - TRAVEL MARKETING
DENTAL ASSISTING - Dental Hygiene
Skills
Customer service
Effective communication
Organizational skills
Interpersonal skills
GDS systems
Customer service focus
Detail-oriented
Computer skills
Attention to detail
Certification
- CTC - Certified Travel Counselor
- VTA- Verified Travel Advisors (ASTA, American Society of Travel Advisors).
- ACC- Accredited Cruise Counsellor (CLIA, Cruise Lines International Association)
Interests
I love to travel. While I love to cruise
this past year was dedicated to exploring the U.S. When I am not on a cruise ship
I can be found at my favorite lake or at a concert or sporting event.
Timeline
Guest Service Representative
Lexus of Pleasanton
05.2021 - CurrentRead More
TRAVEL CONSULTANT
SUNSET TRAVEL CONSULTING
05.2018 - CurrentRead More
RECEPTIONIST
WALNUT CREEK HONDA
12.2011 - 03.2020Read More
ADMINISTRATIVE ASSISTANT/ EVENING RECEPTIONIST
HONDA OF OAKLAND
04.2010 - 12.2011Read More
RECEPTIONIST
APPEARANCE ENHANCEMENT CLINIC
06.2008 - 03.2012Read More
LOS MEDANOS COLLEGE
Associate of Art from TRAVEL MARKETING
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HEALD COLLEGE
DENTAL ASSISTING from Dental Hygiene
Read More
LOS MEDANOS COLLEGE
Associate of Science from TRAVEL MARKETING
Read More