Jenan Hammad
Grand rapids,Michigan
Summary
I assist those who need wheelchairs; whether departure or arrival. Take them up to their gate, or bring them down to baggage claim, while being timely and considerate of the schedule. Even if the person doesn't need wheelchair assistance we can guide them if they're anxious, meet and assist if they're blind, etc. I assist with luggage carts as well as occasional translations for the airlines.
Overview
5
5
years of professional experience
Work History
Passenger Service Assistant
Unifi
Grand Rapids, MI
12.2024 - Current
- Assisted passengers with mobility challenges, ensuring safe and timely transport to designated locations.
- Operated wheelchair equipment efficiently, providing exceptional customer service during transit.
- Implemented feedback mechanisms to improve service quality for passengers needing assistance.
- Reduced passenger anxiety by patiently answering questions regarding travel procedures and offering reassurance during challenging situations.
- Enhanced passenger comfort by efficiently assisting with wheelchair transfers and mobility support.
- Whether a passenger is Deaf or blind we offer assistance, emphasis on giving access where it's needed.
Lumber Sales Associate
Home Depot
Grand Rapids, MI
03.2024 - 12.2024
- Assisted customers in selecting lumber products based on project needs and specifications.
- Maintained organized displays of lumber products to facilitate efficient shopping experiences for customers.
- Collaborated with team members to maintain a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Spotted fellow coworkers who were driving the forklift to maintain a safe store.
Take-Out Server
Smokey Bones Bar & Fire Grill
Grand Rapids, MI
05.2024 - 08.2024
- Managed take-out orders efficiently, ensuring accuracy and timely delivery to customers.
- Managed high-volume orders with multitasking skills, maintaining accuracy and timeliness.
- Assisted in maintaining cleanliness and organization of take-out area, enhancing customer experience.
Online Personal Shopper
Walmart
Grand Rapids, MI
07.2021 - 02.2024
- Utilized Walmart's online platform to manage customer orders and track delivery schedules.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
Education
American Sign Language Interpreting
Lansing Community College
Lansing, MI05-2027
Skills
- Time management expertise
- Airport safety protocols
- Cultural sensitivity
- Language proficiency
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
American Sign Language
Native or Bilingual
Interests
- Traditional and digital illustration
- Weight lifting
- Health and wellness
- Music
- Journaling and scrapbooking
- Language learning
Timeline
Passenger Service Assistant
Unifi
12.2024 - Current
Take-Out Server
Smokey Bones Bar & Fire Grill
05.2024 - 08.2024
Lumber Sales Associate
Home Depot
03.2024 - 12.2024
Online Personal Shopper
Walmart
07.2021 - 02.2024
American Sign Language Interpreting
Lansing Community College