Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jenecia Roberson

Snellville,GA

Summary

Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server

Buffalo Wild Wings
Buffalo Center, GA
10.2023 - 03.2025
  • Processed customer orders using the POS system, managed transactions, and handled complementary items.
  • Provided excellent food and beverage service, ensuring accuracy and attentiveness to customer preferences.
  • Maintained efficiency and clear communication with kitchen staff and bartenders, earning recommendations from satisfied customers.
  • Stayed informed about daily specials, new menu items, promotions.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for the next diners and enhancing guest experience

Server/hookah

Mirza Hookah Lounge
Lawrenceville, GA
02.2023 - 11.2023
  • Ensured a clean, inviting atmosphere for guests.
  • Worked efficiently in a fast-paced environment, handling large crowds, and high-energy events.
  • Possessed extensive knowledge of various hookah, liquor, and food options to assist guests.
  • Developed strategies for increasing sales, such as upselling and cross-selling products.
  • Delivered food and beverages to tables in a timely manner while ensuring accuracy of orders.

Server

KPOT
Tucker, GA
09.2021 - 10.2022
  • Assisted guests with operating tabletop grills, guided them through the cooking process, and ensured a clean and safe dining experience by regularly changing and sanitizing grill equipment
  • Upsold appetizers, beverages, and premium items to increase the average check size.
  • Built rapport with customers to create a welcoming and enjoyable atmosphere, resulting in repeat guests, and positive feedback.
  • Used POS system accurately to take orders, process payments, and split checks as needed.

Education

High School Diploma -

Peachtree Ridge
Suwanee, GA
05-2020

Skills

  • Upselling techniques
  • POS system operation
  • Order accuracy
  • Time management
  • Conflict resolution
  • Fast-paced service
  • Effective communication
  • Warm and friendly
  • Strong work ethic
  • Adaptable and flexible
  • Cleanliness standards
  • Multitasking and organization

Certification

  • Phlebotomy
  • Bls/Cpr

Timeline

Server

Buffalo Wild Wings
10.2023 - 03.2025

Server/hookah

Mirza Hookah Lounge
02.2023 - 11.2023

Server

KPOT
09.2021 - 10.2022

High School Diploma -

Peachtree Ridge

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