Jenessa Pena
Riverview,Florida
Summary
Talented Realtor with exceptional marketing skills and property sales background. Enthusiastic professional with drive and determination to succeed in new business development. Eager to succeed and grow in any environment. Excellent communicator skilled at relating with people at all levels and offering flexibility of working well on teams or individually.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Realtor
Keller Williams Realty
07.2023 - Current
- Assist buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Assist sellers in selling their home for the best value.
- Find and nurture leads and clients.
- Write contracts to outline sales and purchases of properties.
- Resolve client concerns related to home purchases to maintain high satisfaction ratings.
- Advise and inform prospective clients on current market activities and conditions.
Dual Rate Cage Supervisor
Hard Rock Casino
07.2022 - Current
- Supervise company assets in assigned section following corporate and state gaming rules and regulations.
- Notify fellow departments of irregularities in play for prompt resolution.
- Train employees in different positions in the department.
- Prepare incident reports and report status to direct supervisor.
- Watch closely to catch errors and notify surveillance of irregularities.
- Eliminate customer service issues by quickly resolving disputes and correcting problems.
Realtor
Epic Real Estate Group
02.2023 - 07.2023
- Same responsibilities as previously stated with Keller Williams; however, here is some more information:
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Negotiated, facilitated, and managed real estate transactions.
Shift Leader
Grain And Berry
04.2021 - 06.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and cash handlings at the end of each shift.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
Real Estate License
Tampa School of Real Estate
Tampa, FL02.2023
Associate of Arts - Liberal Arts
Hillsborough Community College
Ruskin, FL05.2022
Skills
- Real Estate Practices
- Accounting and Bookkeeping
- Profit and Loss Analysis
- Sales
- Customer satisfaction
- Management
- Bilingual
- Open House Preparation
- Marketing Strategy Development
- Meeting Arrangements
Certification
- Licensed Realtor - since 02/2023
- Certified in CPR and first aid
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Realtor
Keller Williams Realty
07.2023 - Current
Realtor
Epic Real Estate Group
02.2023 - 07.2023
Dual Rate Cage Supervisor
Hard Rock Casino
07.2022 - Current
Shift Leader
Grain And Berry
04.2021 - 06.2022
Real Estate License
Tampa School of Real Estate
Associate of Arts - Liberal Arts
Hillsborough Community College
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