Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

JENICE EARLY

Hawthorne,CA

Summary

A detailed-oriented professional passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

6
6
years of professional experience

Work History

Crew Member

Trader Joe's
07.2020 - Current
  • Collaborated with team members to complete orders for the protein bars, nuts and dried fruit section.
  • Worked front counter and section merchandising.
  • Constant communication with team members and managers to be able to meet enhance shift goals.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Director of Social Media

CSUN National Association of Black Journalists
12.2019 - 05.2020
  • Assist the President to direct committee activities such as chapter operations and content calendars.
  • Developed marketing content such as blogs, promotional materials, and advertisements for social media.
  • Monitored online presence of chapter's brand to engage with users and strengthen customer relationships.
  • Increased customer engagement through social media.

Vice President/ VP of Advocacy

CSUN Public Relations Student Society Of America (PRSSA)
12.2019 - 05.2020
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.
  • Managed employees to maximize productivity while training staff on best practices and protocols.
  • Identified opportunities to improve business process flows and productivity.
  • Established performance goals for department and outlined processes for achievement.
  • Identified and resolved issues between employees, promoting better collaboration and mutual respect.

Director of Social Media & Events

CSUN Public Relations Student Society Of America
12.2017 - 12.2019
  • Developed and managed content calendars for each platform to establish timely and relevant posts.
  • Established clear objectives and goals for each event, drove execution toward goals and measured and monitored results to track impact.
  • Developed and maintained year-round calendar of events, raised brand awareness and drove organic engagement with consumers and partners.
  • Researched speakers and locations, liaised between event staff to coordinate event setup and teardown.

Education

Bachelor of Arts in Journalism -

California State University, Northridge
01.2020

Westchester Enriched Science Magnet High School
Los Angeles, CA
06.2016

Skills

  • Customer Service
  • Content Creation
  • Market Research
  • Strategic Planning
  • Inventory Counts
  • Photo and Video Editing
  • Teamwork and Collaboration

Accomplishments

  • National Notary Association Award | 2019
  • Dean's List | 2020

Timeline

Crew Member

Trader Joe's
07.2020 - Current

Vice President/ VP of Advocacy

CSUN Public Relations Student Society Of America (PRSSA)
12.2019 - 05.2020

Director of Social Media

CSUN National Association of Black Journalists
12.2019 - 05.2020

Director of Social Media & Events

CSUN Public Relations Student Society Of America
12.2017 - 12.2019

Bachelor of Arts in Journalism -

California State University, Northridge

Westchester Enriched Science Magnet High School

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JENICE EARLY