Jenifer Castorena
Mineola,Texas
Summary
Dynamic and bilingual professional with a proven track record at Best Western Hotel, excelling in customer service and payment processing. Demonstrated ability to manage high-volume calls and reservations, enhancing guest experiences. Skilled in data entry and fluent in English and Spanish, I significantly improved booking accuracy and efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Clerk
Best Western Hotel
01.2015 - Current
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Retail Sales Associate
Boot Barn
01.2018 - 04.2018
- Helped customers complete purchases, locate items, and join reward program
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Certificate - Dental Assistant
Tyler Dental Assistant
Tyler, TX06.2019
Skills
- Payment processing
- Multi-line phone systems
- Room charges
- Fluent in English and Spanish
- Reservations
- Clerical duties
- Computer skills
- Data entry
- Nightly audits
Certification
Tyler Dental Assistant Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Retail Sales Associate
Boot Barn
01.2018 - 04.2018
Front Desk Clerk
Best Western Hotel
01.2015 - Current
Certificate - Dental Assistant
Tyler Dental Assistant
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