Summary
Overview
Work History
Education
Skills
Timeline
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Janaya Garfield

Harrisburg ,PA

Summary

Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.

Professional caregiver with strong expertise in providing compassionate and efficient assistance to individuals. Skilled in personal hygiene care, meal preparation, and mobility support. Known for teamwork, reliability, and adaptability in dynamic environments. Adept at maintaining positive and supportive atmosphere, ensuring comfort and dignity for all.

Overview

4
4
years of professional experience

Work History

Crew Member

Wendys Restaurant
09.2024 - Current
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Concierge and Personal Care Assistant

Viva Senior Living
05.2023 - Current
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Improved patient comfort by providing personalized care and attention in daily activities.
  • Maintained patient hygiene by assisting in bathing, grooming, and dressing tasks.
  • Safeguarded patient privacy by strictly adhering to HIPAA guidelines in all interactions and documentation processes.
  • Assisted patients with meal preparation and feeding, accommodating dietary restrictions when necessary.
  • Communicated and documented pertinent observations and information to maintain complete and accurate record of care given to patient.

Sales Associate

Home Goods
10.2021 - 08.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Host

Olive Garden Restaurant
01.2022 - 05.2023
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Education

Bachelor of Science -

Temple University
Philadelphia, PA
05-2027

High School Diploma -

Dauphin County Technical School
Harrisburg, PA
06-2023

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Verbal and written communication
  • Resilience and persistence
  • Compassionate caregiving
  • Direct patient care
  • Verbal and written communication skills
  • Telephone reception

Timeline

Crew Member

Wendys Restaurant
09.2024 - Current

Concierge and Personal Care Assistant

Viva Senior Living
05.2023 - Current

Host

Olive Garden Restaurant
01.2022 - 05.2023

Sales Associate

Home Goods
10.2021 - 08.2023

Bachelor of Science -

Temple University

High School Diploma -

Dauphin County Technical School

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Janaya Garfield