Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jenna Burris

Brighton,CO

Summary

Dynamic and results-oriented professional with extensive experience in customer service and dining area management, notably at UCHealth. Excelled in guest complaint resolution and maintaining efficient dining operations. Demonstrated strong interpersonal skills and a commitment to performance improvement, ensuring a seamless and positive dining experience. Skilled in seating coordination and adept at multitasking in fast-paced environments.

Overview

2024
2024
years of professional experience

Work History

Hostess

Roosters Wings
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

From Desk Receptionist

Uchealth
  • Resolved customer problems and complaints.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Responded to inquiries from callers seeking information.

Patient Access Representative Sr (melanoma)

UCHealth
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Resolved customer complaints using established follow-up procedures.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Delivered support to medical staff in completion of patient paperwork.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.

Hostess

Recess Beer Garden
03.2022 - 03.2023
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.

Education

High School Diploma -

Grove City High School
Grove City, OH
05.2020

Skills

  • Guest complaint resolution
  • Seating coordination
  • Dining area maintenance
  • Dining room management
  • Strong interpersonal skills
  • Performance improvement

Timeline

Hostess

Recess Beer Garden
03.2022 - 03.2023

Hostess

Roosters Wings

From Desk Receptionist

Uchealth

Patient Access Representative Sr (melanoma)

UCHealth

High School Diploma -

Grove City High School

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