Jenna Halupnik
Broadview Heights,OH
Summary
Reliable and adaptable individual known for outstanding verbal communication and teamwork. Extensive background in customer interactions and conflict resolution, ready to contribute to a thriving workplace environment.
Overview
11
11
years of professional experience
Work History
Restaurant Team Member
Feng Lz
Broadview Heights, OH
10.2020 - 08.2026
- Delivered friendly, professional customer service to enhance guest experience in fast-paced restaurant environment
- Communicated effectively with customers, coworkers, management, and kitchen staff
- Assisted with training and supporting newer employees in restaurant procedures and expectations
- Managed customer orders, takeout operations, and point-of-sale transactions accurately
- Helped resolve customer concerns and unexpected problems in a professional manner
- Prioritized multiple responsibilities while maintaining accuracy and organization
- Demonstrated reliability, teamwork, flexibility, and strong interpersonal skills throughout six years of employment
Lifeguard
Hastings Water Works
Broadview Heights, OH
05.2015 - 09.2020
- Monitored swimmers to ensure safety and prevent incidents for children, families, and community members
- Responded appropriately to safety concerns and emergency situations
- Enforced facility rules while communicating respectfully with patrons
- Demonstrated responsibility, attentiveness, sound judgment, and the ability to remain calm under pressure
- Worked cooperatively with other lifeguards and facility staff
Education
BBA - Business Administration
University of Akron
Akron, OH12-2024
Associate of Arts - Special Education
Cuyahoga Community College
Cleveland, OH05-2019
Skills
- Customer Service
- Employee Training
- Verbal Communication
- Teamwork & Collaboration
- Operational Support
- Conflict Resolution
- Time Management
- Multitasking
- Adaptability
- Dependability
- Workplace Reliability
- Leadership
Accomplishments
- Maintained 6 years of consistent employment, demonstrating strong reliability and commitment
- Earned additional responsibilities by helping train and support new employees
- Developed strong relationships with customers and coworkers through effective communication and customer service
- Successfully handled multiple responsibilities during busy, fast-paced shifts
- Helped resolve customer concerns professionally and efficiently
- Supported team members to keep front-of-house operations running smoothly
- Demonstrated leadership by stepping in to assist coworkers when needed
- Maintained accuracy when handling orders, payments, and takeout services
- Adapted quickly to changing priorities and unexpected situations
- Built strong teamwork, problem-solving, and interpersonal skills through daily customer and coworker interactions
Timeline
Restaurant Team Member
Feng Lz
10.2020 - 08.2026
Lifeguard
Hastings Water Works
05.2015 - 09.2020
BBA - Business Administration
University of Akron
Associate of Arts - Special Education
Cuyahoga Community College