JENNA SOUDERS
East Palestine,OH
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer/team member a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Pharmacy Technician
SelectQuote
Monaca, PA
01.2024 - Current
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Managed filing of prescriptions, both electronically and manually.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Verified accuracy of medication labels before they were dispensed to customers.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Assisted in training new employees on pharmacy procedures.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
Shift Manager
Dunkin' Donuts Franchising
Beaver Falls, PA
11.2021 - 01.2024
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Assisted in resolving escalated customer service issues in a timely manner.
Education
High School Diploma -
Blackhawk High School
Beaver Falls, PA06-2023
High School Diploma -
BEAVER COUNTY CAREER TECHNOLOGY CENTER
Monaca, PA06-2023
Skills
- Prescription Filling
- Medication Dispensing
- FDA Drug Safety Guidelines
- Staff Development
- Point of sale systems proficiency
- Processing payments
- Problem-solving skills
- Resolving customer issues
- HIPAA
- Team motivation
- Motivational Leadership
- Problem-Solving
- Positive Attitude
- Strong verbal and written communication
- Cultural Awareness
- Attention to Detail
Timeline
Pharmacy Technician
SelectQuote
01.2024 - Current
Shift Manager
Dunkin' Donuts Franchising
11.2021 - 01.2024
High School Diploma -
Blackhawk High School
High School Diploma -
BEAVER COUNTY CAREER TECHNOLOGY CENTER