Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennah Sanders

Hammond,IN

Summary

Customer service representative with extensive experience in payment processing and customer support. Recognized for building strong customer relationships and training staff to improve operational efficiency. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills.

Overview

18
18
years of professional experience

Work History

Cashier

SSP America LLC
Chicago, Illinois
10.2024 - 07.2025
  • Processed customer transactions accurately, ensuring swift service and positive experience.
  • Handled cash, credit, and gift card payments securely, safeguarding against financial discrepancies.
  • Assisted customers with product inquiries and selections, contributing to overall customer satisfaction.

Warehouse Associate

Amazon
Crown Point, Indiana
09.2023 - 09.2024
  • Implemented scanning technology to ensure accurate inventory tracking.
  • Operated warehouse equipment to enhance product movement efficiency.
  • Prepared and organized shipments to achieve on-time delivery.

Customer Service Representative

PLS Financial Services
Gary, IN
01.2019 - 09.2023
  • Processed transactions accurately with point-of-sale systems to ensure smooth customer experiences.
  • Assisted customers with inquiries about financial services and products to enhance customer understanding and satisfaction.
  • Trained new staff on company policies and customer service protocols to improve team performance and service quality.

Reservation Agent

Great Wolf Lodge
Madison, Wisconsin
12.2013 - 08.2018
  • Managed guest reservations through proprietary booking software to optimize occupancy rates.
  • Coordinated room assignments according to availability and guest preferences.
  • Efficiently processed cancellations and modifications to enhance guest satisfaction.

Paratransit Driver

Badger Bus Lines
Madison, Wisconsin
09.2007 - 11.2013
  • Assisted individuals with disabilities during boarding and disembarking to promote accessibility and independence.
  • Transported passengers to designated locations, ensuring safety and comfort throughout the journey.
  • Maintained daily logs of trips and passenger counts to support operational reporting and service planning.

Education

GED -

Omega Institute
Madison, WI
05-2004

Skills

  • Point-of-sale operation
  • Cash handling
  • Payment processing
  • Inventory management
  • Customer assistance
  • Customer relationship management

Timeline

Cashier

SSP America LLC
10.2024 - 07.2025

Warehouse Associate

Amazon
09.2023 - 09.2024

Customer Service Representative

PLS Financial Services
01.2019 - 09.2023

Reservation Agent

Great Wolf Lodge
12.2013 - 08.2018

Paratransit Driver

Badger Bus Lines
09.2007 - 11.2013

GED -

Omega Institute
Jennah Sanders