Jennifer Banfield
Lancaster,WI
Summary
Results-driven General Manager with expertise in operational management, staff training, and customer service excellence. Proven ability to enhance food safety compliance and optimize workforce efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager
McDonald's Restaurant
Lancaster, Wisconsin
11.2012 - Current
- Managed daily operations to ensure efficient restaurant performance.
- Trained and supervised team members in customer service standards.
- Oversaw inventory management and supply ordering processes.
- Implemented operational procedures to enhance food safety compliance.
- Coordinated staff scheduling to optimize workforce efficiency.
- Resolved customer complaints and maintained satisfaction levels consistently.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Built and maintained loyal, long-term customer relationships through effective account management.
CNA
Orchard Manor Nursing Home
Lancaster, Wisconsin
02.2015 - 09.2015
- Assisted residents with daily living activities and personal care tasks.
- Maintained a clean and safe living environment for residents at Orchard Manor.
- Documented residents' health status and care provided in electronic records.
- Educated families on resident care procedures and health concerns effectively.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
Education
Some College (No Degree) - CNA
Southwest Wisconsin Technical College
Fennimore, WISome College (No Degree) - Criminal Justice, Psychology
University of Wisconsin, Platteville
Platteville, WIHigh School Diploma -
Lancaster High School
Lancaster, WISkills
- Operational management
- Inventory control
- Food safety compliance
- Workforce optimization
- Staff training and development
- Customer relationship management
- Customer service
- Administrative skills
- Communication skills
- Public relations
Certification
- Serve Safe
Accomplishments
- Wisconsin Outstanding General Manager-2022
- Wisconsin Outstanding General Manager-2024
Timeline
CNA
Orchard Manor Nursing Home
02.2015 - 09.2015
General Manager
McDonald's Restaurant
11.2012 - Current
Some College (No Degree) - CNA
Southwest Wisconsin Technical College
Some College (No Degree) - Criminal Justice, Psychology
University of Wisconsin, Platteville
High School Diploma -
Lancaster High School