Jennifer Bitner
Land O' Lakes,FL
Summary
Organized and proactive Front Desk Coordinator with a solid background in customer service and administrative tasks. Committed to streamlining operations and fostering a welcoming environment to enhance patient experiences. Detail-oriented professional with extensive experience in front desk operations and behavioral health support. Recognized for project management skills, fostering team collaboration, and delivering exceptional customer service to enhance patient experiences.
Overview
20
20
years of professional experience
Work History
Front Desk Coordinator
FastSigns
Jacksonville , Fl
01.2023 - 01.2025
- Managed front desk operations and maintained a welcoming environment.
- Coordinated customer inquiries and scheduled appointments efficiently.
- Assisted in processing orders and managing inventory for signage products.
- Supported team members with administrative tasks and daily activities.
- Handled incoming calls and directed them to appropriate staff members.
- Maintained organized records of customer interactions and transactions.
Behavioral Health Technician
Retreat Behavioral Health Palm Beach
Palm Beach, Florida
01.2016 - 08.2022
- Provided direct care and support to individuals with mental health challenges.
- Monitored patient behavior and reported changes to healthcare team.
- Maintained a safe and clean environment for clients in recovery.
- Enforced rules and regulations pertaining to client and patient care while maintaining a safe environment.
- Completed patient reports daily and submitted to management for evaluation.
- Participated in weekly case management meetings to discuss individualized treatment plans for each client and patient.
- Assisted with execution of client activities, support groups, and field trips.
- Recorded patients' health metrics using thermometers or blood pressure gauges.
Behavioral Health Tech
Novus Medical Detox Center
New Port Richey , Fl
04.2013 - 12.2016
- Monitored patient behavior and reported changes to the healthcare team.
- Assisted with daily living activities for patients in detox care.
- Provided emotional support and crisis intervention to patients as needed.
- Maintained a safe and clean environment following health regulations.
- Documented patient progress and behaviors in electronic health records.
- Collaborated with multidisciplinary teams to develop treatment plans.
- Educated patients on coping strategies and relapse prevention techniques.
- Documented behavioral incidents to keep accurate records.
- Monitored patient safety in all areas of the facility.
- Assessed patient behavior, reactions and responses to treatment plans.
Health Coordinator
Healthy Start Coalition of Orange County
Orlando , Fl
01.2005 - 03.2013
- Assisted in planning community outreach events and workshops.
- Managed data collection for program evaluation and reporting purposes.
- Collaborated with healthcare providers to improve service access and delivery.
- Facilitated training sessions for staff on health program strategies.
- Supported families in navigating available health resources and services.
- Collaborated with other healthcare professionals to coordinate services for clients.
Education
Associate of Science - LPN Nursing
Seminole State College
Sanford, FL06-2027
Skills
- Patient care
- Project management
- Team collaboration
- Health program coordination
- Customer service
- Appointment setting
- Listening skills
- Guest check-in and check-out
- Administrative support
- Scheduling
- Word processing
- Security procedures
- End-of-day reporting
- Time management
Skills
- Microsoft Word
- Microsoft Teams
- Proficient in Typing
- Powerpoint
- Outlook
- EMR
- Kipu
- Athena Health
- CRM
- Sales Force
- Careflow
Timeline
Front Desk Coordinator
FastSigns
01.2023 - 01.2025
Behavioral Health Technician
Retreat Behavioral Health Palm Beach
01.2016 - 08.2022
Behavioral Health Tech
Novus Medical Detox Center
04.2013 - 12.2016
Health Coordinator
Healthy Start Coalition of Orange County
01.2005 - 03.2013
Associate of Science - LPN Nursing
Seminole State College