Jennifer Braddy
Mt. Olive
Summary
Results-driven professional with a solid background in medical billing and insurance verification. Committed to reducing errors and ensuring compliance, leveraging attention to detail to improve financial processes and patient experiences.
Overview
8
8
years of professional experience
Work History
Scheduling Specialist
Alabama Cardiovascular Group
08.2023 - Current
- Coordinated patient scheduling to optimize clinic workflow and enhance appointment availability.
- Managed electronic health records system for accurate patient data entry and retrieval.
- Communicated effectively with medical staff to resolve scheduling conflicts and ensure smooth operations.
- Collaborated with cross-functional teams to align schedules and facilitate efficient patient care delivery.
- Monitored daily appointment schedules, adjusting as necessary to accommodate last-minute changes or cancellations.
- Trained new team members on scheduling protocols and electronic systems for consistency in service delivery.
- Acted as first point of contact and set appointments for prospective patients.
- Called patients to coordinate schedules and set appointments.
- Documented calls and appointments using Athena and Centricity.
- Streamlined communication between departments by serving as a liaison for scheduling-related inquiries and concerns.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Provided detailed information about available services and requirements.
- Posted and adjusted payments from insurance companies.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Reduced errors in medical billing by meticulously reviewing patient records and ensuring accurate coding.
Medical Office Assistant
Solid Oak Adult And Pediatric Clinic
07.2021 - 08.2023
- Coordinated patient scheduling and managed appointment flow to optimize clinic operations.
- Processed insurance claims and verified patient eligibility to ensure accurate billing.
- Assisted healthcare providers with patient documentation, maintaining compliance with regulatory standards.
- Trained new staff on office procedures and electronic health record systems for seamless integration.
- Monitored inventory levels and ordered medical supplies to maintain adequate stock for daily operations.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Updated patient information and insurance details for accurate electronic medical records.
- Used Athena to schedule appointments for doctor visits and procedures.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Assisted with medical coding and billing tasks.
Bookkeeping Administrative Assistant
Child Enrichment Center
06.2018 - 07.2021
- Managed accounts payable and receivable processes to ensure timely payments and accurate financial records.
- Developed and maintained filing systems for efficient document retrieval and organization of financial records.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Input financial data and produced reports using ProCare.
- Collaborated with management to develop budget forecasts, analyzing trends for informed strategic decision-making.
- Managed accounts payable and receivable tasks, maintaining accurate records and reducing errors.
- Ensured timely invoicing and payment tracking, resulting in improved cash flow management.
- Managed front desk operations, ensuring a welcoming environment for all visitors.
- Answered phone promptly and directed incoming calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
Education
Certified Clinical Medical Assistant - Medical
Auburn University
Auburn, AL07-2022
Certified Electronic Health Records Specialist - Health Care Administration
Auburn University
Auburn, AL07-2022
Skills
- Customer relations skills
- Professional telephone demeanor
- Recordkeeping experience
- Cross-functional coordination
- Strong work ethic
- Teamwork and collaboration
- Effective multitasking
- Insurance verification
- Inventory tracking
- Medical billing
- Invoice submission
- Punctual and reliable
Timeline
Scheduling Specialist
Alabama Cardiovascular Group
08.2023 - Current
Medical Office Assistant
Solid Oak Adult And Pediatric Clinic
07.2021 - 08.2023
Bookkeeping Administrative Assistant
Child Enrichment Center
06.2018 - 07.2021
Certified Clinical Medical Assistant - Medical
Auburn University
Certified Electronic Health Records Specialist - Health Care Administration
Auburn University