Jennifer Brown
Middletown,PA
Summary
Communicative Manager with fifteen years of experience maintaining high level of hospitality, professionalism and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Punctual Key Holder offers top skills in customer service and cash handling paired with outstanding multitasking and communication abilities. Responsible and mature individual with fifteen years of experience enhancing store operations. Recognized for exceeding expectations and building customer loyalty.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Front End Manager
Restaurants Depot
Harrisburg, PA
09.2015 - Current
- Reviewed employee performance and determined areas in need of improvement.
- Delegated work to nine employees based on shift requirements, individual strengths and unique training.
- Created and directed robust training and mentoring strategies.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Collaborated with security staff and law enforcement on shoplifting and vandalism response.
- Recruited and trained new employees to meet job requirements.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Helped employees perform at peak productivity with morale-boosting programs and motivational techniques.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Developed and implemented strategies to improve customer experience.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Managed customer complaints and rectified issues to complete satisfaction.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Put together schedule for floor staff according to skill sets and coverage needs.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Resolved technical issues related to the front end development process.
- Managed cash flow of store, including cashier operations, bookkeeping and security.
- Assisted senior management in decision making by providing insights into customer requirements.
- Managed opening and closing procedures b reconciling sales records and cash transactions with w
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Managed release schedules and ensured timely delivery of projects.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Understood and followed oral and written directions.
- Maintained updated knowledge through continuing education and advanced training.
- Identified needs of customers promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Back of House Manager
Babies R Us
Harrisburg, PA
05.2012 - 09.2015
- breaking down trucks, separating freight, stocking the floor and logging back stock.
- Consistently met company and department objectives within budget and time constraints.
- Examined invoices and shipping manifests for conformity to tariff and customs regulations.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Kept stockroom free of hazards, working efficiently and properly organized.
- Trained, scheduled and supervised warehouse team of seven.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Supervised a team of 5 workers responsible for unloading, sorting, and stocking merchandise.
- Managed and organized the receiving of all incoming shipments.
- Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
- Created and enforced policies and procedures for entire logistics team.
- Implemented and planned warehouse safety and security programs and activities.
- Monitored stock levels and initiated reorder processes when necessary.
- Performed daily cycle counts to assess inventory levels for accuracy purposes.
- Maintained a safe work environment by adhering to safety regulations and policies.
- Prepared inventory for shipment by attaching tags and labels.
- Inspected incoming products for damages or defects before accepting them into inventory.
- Investigated inventory discrepancies to maintain recordkeeping validity.
- Organized storage areas to maximize movement and minimize labor.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Opened and checked deliveries to verify contents and resolve issues with vendors promptly.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing freight, stocking, back stocking customer order fulfilment].
- Processed credit card payments and counted back change and currency with [Number]% accuracy rate.
- Verified accuracy of register tills at beginning and end of shift.
- Assisted customers with product selection and resolving complaints.
- Facilitated and developed lasting relationships with clients to increase client retention.
- Replenished merchandise displays throughout the store as needed.
- Collaborated with management to determine key tasks and delegate to staff members.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Partnered with store leadership team to learn and understand management processes and reports.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Ensured store was opened and closed in a timely manner according to company policies.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Assisted in general housekeeping to maintain store image.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
- Enforced safety regulations within the store environment to protect both employees and customers.
- Identified potential shoplifters through observation of suspicious behavior or activities.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Used Point of Sale register system to complete transactions.
- Inspected physical condition of store premises to identify any maintenance issues.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Reconciled daily sales receipts against cash drawer for accuracy.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Counted and balanced registers.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Supervised bank deposits and security procedures to support store opening and closing.
- Provided customer service including cashiering, merchandising and restocking shelves.
Education
High School Diploma -
Emmanuela Baptist Christian Accademy
Mechanicsburg05-1988
Skills
- Employee Development and Training
- Merchandising Expertise
- Financial Reporting
- Staff Management
- Schedule Management
- Customer Service
- Compliance Enforcement
- Shrinkage Control
- Training and Mentoring
- Conflict Management
- Cash Register Operation
- Price Verification
- Administrative Support
- Cash Handling
Affiliations
- I enjoy Kayaking, playing with our grandchildren and going on hikes. I enjoy bowling and having fun with friends and co workers
Accomplishments
- I received the salutatorian award
- made the Deans list
- was recognized for outstanding achievement in journalism
- earned my PA Massage Therapist Licensure
Certification
- Pennsylvania Massage therapist License
References
References available upon request.
Timeline
Front End Manager
Restaurants Depot
09.2015 - Current
Back of House Manager
Babies R Us
05.2012 - 09.2015
High School Diploma -
Emmanuela Baptist Christian Accademy