Jennifer Carter
Bonneau,SC
Summary
Detail-oriented professional with expertise in customer relations, office administration, Human Resources and accounts receivable. Proven ability to manage inquiries and process payroll while ensuring exceptional service and accuracy.
Overview
16
16
years of professional experience
Work History
Office Manager
Ramsey Manufacturing Company
Summerville , SC
10.2018 - Current
- Managed front desk operations, greeting visitors and directing inquiries to appropriate personnel for efficient visitor experience
- Accounts receivables: calculated costs for time and material jobs completed
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information
- Monitored client payments and contacted clients regarding past due accounts to maintain cash flow
- Created customer invoices to ensure timely billing and accurate record-keeping
- Created and emailed detailed job quotes to customers to provide accurate pricing information.
- Customer Service: Input all purchase orders and create job worksheets for the shop floor with quality inspection sheets and drawings if applicable
- Input Payroll through ADP, track employees vacation and health/dental insurance policies
- Set up new customers and vendors in Quickbooks
Waitress
WaterMark Bar and Grille
Bonneau, South Carolina
06.2024 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Managed food and beverage orders efficiently and accurately.
- Resolved customer complaints with professionalism and empathy.
- Handled cash transactions and processed payments accurately.
- Developed positive relationships with regular customers through friendly conversation.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Served customers as a part-time waitress on weekends, Friday nights, Saturday lunch shifts and occasionally worked on Sundays as well.
Customer Service Representative
Acutec Industries
St. Stephen , SC
10.2010 - 10.2018
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer inquiries via phone and email, ensuring timely responses and satisfaction.
- Processed orders efficiently using JobBoss
- Coordinated job schedules for all active shop floor jobs, optimizing workflow and resource allocation.
- Created work orders and quality inspection sheets for the shop floor
- Processed revision changes on drawings for Acutec engineers
- Conducted inventory counts for customer orders
Education
High School Diploma -
R.B. Stall High School
North Charleston, SC06-1997
Skills
- Accounts receivable
- Customer invoicing
- Billing
- QuickBooks administration
- Bookkeeping
- Payroll processing
- Office administration
- Job scheduling
- Document filing
- Excel
- Data entry
- Staff hiring
- Human resources
- Material quotes
- Customer relations
Timeline
Waitress
WaterMark Bar and Grille
06.2024 - Current
Office Manager
Ramsey Manufacturing Company
10.2018 - Current
Customer Service Representative
Acutec Industries
10.2010 - 10.2018
High School Diploma -
R.B. Stall High School