Jennifer Chalmers
Royse City,TX
Summary
Accomplished leader at Costco Wholesale Corp, adept in relationship building and administrative support. Spearheaded strategic initiatives, enhancing customer satisfaction and employee performance. Excelled in training and mentoring, significantly improving team efficiency. Mastery in marketing and operational excellence underscores a track record of fostering growth and ensuring compliance with industry standards.
Overview
13
13
years of professional experience
Work History
Front End Supervisor
Costco Wholesale Corp
Rockwall, TX
05.2023 - Current
- Developed and implemented strategic plans for front end operations to ensure customer satisfaction.
- Conducted regular performance evaluations of front end personnel.
- Mentored newly hired staff in upselling techniques to improve sales.
- Directed and supervised staff performance.
Temporary Assistant Front End Manager
Costco Wholesale Corp
Rockwall, TX
11.2023 - 05.2024
- Monitored sales activities to ensure compliance with established procedures.
- Assisted in the recruiting, hiring, training, and scheduling of front end staff.
- Regularly evaluated performance of individual team members and provided constructive feedback.
- Established goals for team members to encourage productivity and efficiency.
Bakery Supervisor
Costco Wholesale Corp
Rockwall, TX
04.2021 - 04.2023
- Ensured that all food safety regulations were followed during production.
- Conducted regular inspections of equipment to identify maintenance needs or malfunctions.
- Oversaw packaging processes to guarantee accurate labeling and compliance with applicable laws.
- Checked freshness of bakery goods and food in bakery, removing and disposing of stale or outdated items.
Front End Supervisor
Costco Wholesale Corp
Rockwall, TX
07.2018 - 04.2021
- Developed and implemented strategic plans for front end operations to ensure customer satisfaction.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained, managed and motivated employees to promote professional skill development.
NL Hearing Aid Attendant
Costco
Rockwall, TX
09.2016 - 07.2018
- Greeted customers, answered their questions and provided them with assistance.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Educated patients on proper use, maintenance and care of hearing instruments.
- Provided technical support over the phone for customers having difficulty with their devices.
Front End Supervisor
Costco Wholesale Corp
Rockwall, TX
04.2015 - 09.2016
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Trained, managed and motivated employees to promote professional skill development.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Delegated work tasks to employees based on shift requirements, individual strengths, and unique training.
Membership Assistant
Costco Wholesale Corp
Rockwall, TX
05.2013 - 04.2015
- Maintained accurate records of memberships and payments received.
- Assisted with setting up new member accounts in the database system.
- Collaborated with marketing team to develop promotional materials for membership campaigns.
- Conducted outreach activities in the community to promote membership programs.
- Coordinated mailings related to membership campaigns, renewal reminders, special promotions.
- Prepared welcome packets for new members containing all relevant information about their account.
- Followed-up with lapsed or inactive members to encourage them to renew their accounts.
Bakery Wrapper
Costco Wholesale Corp
Rockwall, TX
07.2011 - 07.2013
- Maintained cleanliness of bakery by sweeping and mopping floors, wiping down counters, and sanitizing equipment.
- Stocked shelves with freshly baked goods while rotating older items to maintain inventory levels.
- Followed all health codes related to food storage temperatures and expiration dates.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Maintained a clean and organized bakery area, complying with health and safety regulations.
Education
Bachelor of Arts - General Studies
The University of Texas At Dallas
Richardson, TX05-2011
Skills
- Relationship building and management
- Administrative support
- Marketing
- Training and mentoring
Timeline
Temporary Assistant Front End Manager
Costco Wholesale Corp
11.2023 - 05.2024
Front End Supervisor
Costco Wholesale Corp
05.2023 - Current
Bakery Supervisor
Costco Wholesale Corp
04.2021 - 04.2023
Front End Supervisor
Costco Wholesale Corp
07.2018 - 04.2021
NL Hearing Aid Attendant
Costco
09.2016 - 07.2018
Front End Supervisor
Costco Wholesale Corp
04.2015 - 09.2016
Membership Assistant
Costco Wholesale Corp
05.2013 - 04.2015
Bakery Wrapper
Costco Wholesale Corp
07.2011 - 07.2013
Bachelor of Arts - General Studies
The University of Texas At Dallas