Jennifer Cresswell
Champaign,IL
Summary
Detail-oriented professional with a versatile background in education and customer service. Recognized for strong communication and leadership skills, ready to leverage expertise to enhance customer engagement and improve service quality.
Overview
8
8
years of professional experience
Work History
Driver
Lyft
Champaign-Urbana, IL
12.2025 - Current
- Delivered exceptional customer service during rides, promptly addressing passenger needs to enhance overall experience.
- Prioritized passenger safety by consistently adhering to traffic laws and regulations, fostering a secure travel environment.
- Utilized GPS technology to navigate efficiently, optimizing routes for timely arrivals.
Teacher
Schlarman Academy
Danville, Illinois
08.2025 - 12.2025
- Communicated with parents to provide updates on student performance and behavior, fostering strong home-school partnerships.
- Maintained safe, orderly learning environment, promoting student engagement and focus.
- Implemented classroom management strategies that encouraged positive behavior and enhanced student participation.
- Developed engaging lesson plans for diverse student learning styles.
Teacher
Interlochen Arts Academy
Interlochen, Michigan
08.2022 - 06.2023
- Led rehearsals for major performances, incorporating warm-ups and sectionals to enhance student preparation.
- Conducted individual and group music lessons in various genres.
- Coordinated school concerts and performances, providing platforms for students to showcase their musical talents.
Cafe Worker
Da Capo
Temperance, Michigan
03.2020 - 09.2021
- Guided customers in menu selections and provided detailed information about ingredients.
- Managed cash register operations, processed transactions efficiently, and ensured accurate cash handling.
- Organized and replenished supplies and ingredients to maintain seamless daily operations.
- Prepared food orders, such as sandwiches, salads, and beverages.
- Provided high-quality coffee beverages to customers in a fast-paced café environment.
- Baked and decorated scones, cookies, and cakes
Graduate Student Teacher
University of Michigan
Ann Arbor, Michigan
08.2018 - 05.2021
- Coordinated workshops and seminars that enhanced academic engagement among students.
- Created and delivered presentations for faculty at professional meetings and conferences, showcasing departmental research.
- Partnered with faculty to develop grant proposals and funding applications, contributing to research initiatives.
Education
Ph.D. - Music
University of Michigan
Ann Arbor, MI05-2021
Skills
- Customer Service
- Time Management
- Problem solving
- Attention to detail
- Effective Communication
- Leadership Skills
- Project management
Timeline
Driver
Lyft
12.2025 - Current
Teacher
Schlarman Academy
08.2025 - 12.2025
Teacher
Interlochen Arts Academy
08.2022 - 06.2023
Cafe Worker
Da Capo
03.2020 - 09.2021
Graduate Student Teacher
University of Michigan
08.2018 - 05.2021
Ph.D. - Music
University of Michigan