Jennifer Daly
Summary
- Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
- Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
9
9
years of professional experience
Work History
Manager
Caffe Amici
02.2015 - 06.2024
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
Sales Representative
The Final Touch
01.2023 - 12.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Managed customer accounts to secure customer satisfaction and repeat business.
Server
Capellini Trattoria Pizzeria
01.2020 - 08.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Bachelor of Science - Marketing
Sacred Heart University
Fairfield, CT05.2020
Skills
- Team Leadership
- Time Management
- Verbal Communication
- Interpersonal Communication
- Problem-solving & Conflict Management
- Staff Management
- Customer Service
- Computer Skills
- Hiring and Training
- Cross-Functional Teamwork
- Customer Relationship Management (CRM)
- Sales Techniques
Timeline
Sales Representative
The Final Touch
01.2023 - 12.2023
Server
Capellini Trattoria Pizzeria
01.2020 - 08.2022
Manager
Caffe Amici
02.2015 - 06.2024
Bachelor of Science - Marketing
Sacred Heart University
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