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Jennifer Davis
Union Grove
Summary
Dedicated crew member delivering exceptional customer service, enhancing satisfaction and repeat business through effective problem-solving and teamwork.
Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.
Overview
16
16
years of professional experience
Work History
Crew Member
McDonald's Restaurant
Union Grove, WI
05.2023 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently, adhering to food safety and cleanliness standards.
- Collaborated with team members to maintain optimal workflow during peak hours, enhancing service speed.
- Trained new crew members on operational procedures and customer interaction techniques, fostering team development.
- Handled cash register transactions accurately, ensuring compliance with financial procedures and policies.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted other team members to achieve goals.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Boosted repeat customer rates by providing friendly and engaging service.
- Ensured food safety by rigorously adhering to sanitation standards during food preparation.
- Maintained cleanliness and organization of dining area, leading to improved customer experiences.
- Increased customer satisfaction with prompt and accurate order taking.
- Fostered positive team environment by assisting coworkers during rush periods.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Brewed coffee and tea and changed out drink station syrups.
- Completed milkshakes and ice cream desserts for customers.
Crew Member
McDonald's Restaurant
Anamosa, IA
11.2015 - 08.2019
- Maintained inventory levels by restocking supplies and managing storage areas effectively to reduce waste.
- Assisted in implementing promotional initiatives, contributing to increased sales through effective product placement.
- Resolved customer complaints promptly, demonstrating problem-solving skills and commitment to service excellence.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Stocked shelves to organize aisles in assigned department.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Contributed to inventory management, minimizing food waste and controlling costs.
- Streamlined drive-thru operations, significantly reducing wait times for customers.
- Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
- Enhanced customer experiences by quickly addressing and resolving complaints.
- Supported training of new crew members, leading to more efficient onboarding process.
- Reduced operational costs by efficiently managing resources and reducing unnecessary expenses.
- Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Documented customer orders and conveyed special requests to kitchen staff.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Trained new crew members on operational procedures and customer interaction techniques, fostering team development.
- Handled cash register transactions accurately, ensuring compliance with financial procedures and policies.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted other team members to achieve goals.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Maintained cleanliness and organization of dining area, leading to improved customer experiences.
- Increased customer satisfaction with prompt and accurate order taking.
- Fostered positive team environment by assisting coworkers during rush periods.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Completed milkshakes and ice cream desserts for customers.
- Brewed coffee and tea and changed out drink station syrups.
Front End Loader Operator
Reconserve
Anamosa, IA
03.2010 - 05.2015
- Operated front end loader to efficiently transport materials across site.
- Conducted regular safety inspections on equipment to ensure compliance with regulations.
- Collaborated with team members to optimize workflow and enhance productivity.
- Trained new operators on safety protocols and equipment handling procedures.
- Implemented process improvements that reduced downtime during material handling.
- Maintained accurate logs of daily operations and equipment usage for reporting purposes.
- Monitored site conditions and adjusted operations to ensure safe working environment.
- Assisted in troubleshooting mechanical issues, minimizing disruption to operations.
- Maintained clean work area by regularly removing debris from the loader''s path during operation hours.
- Lowered and tilted buckets and drove front-end loaders forward to force buckets into bulk material.
- Consistently met client specifications for material load sizes and delivery timelines, ensuring customer satisfaction.
- Reduced downtime through efficient loading and unloading of materials in a timely manner.
- Communicated issues that needed to be immediately addressed with supervisor for quick resolution.
- Adapted quickly to changing conditions on job sites due to weather or project requirements, ensuring minimal disruptions in work progress.
- Minimized job site hazards with adherence to safety regulations during loading, transportation, and unloading processes.
- Performed thorough pre-shift and post-shift inspections and accurately completed equipment logs and reports.
- Observed safety protocols and procedures to avoid injuries and accidents during each shift.
- Operated equipment to move different materials from shredder to loading area.
- Inspected and maintained heavy equipment used in construction projects.
- Provided technical assistance to other workers on job site.
- Operated bulldozers, backhoes and loaders to excavate, move and load [Type] materials.
- Maintained positive working relationships with clients and colleagues by demonstrating professionalism and a strong work ethic.
- Ensured accurate material measurement and placement for construction projects with precise operation of front end loader equipment.
- Properly operated loader by starting engine, shifting gears and pressing pedals and levers.
- Counted and received stock to process inventory receipts.
- Assisted in training new operators on safe front-end loader operations, contributing to an improved team skillset.
- Achieved optimal machine performance by adhering to manufacturer guidelines during operation, maintenance, and troubleshooting tasks.
- Inspected and examined stock items for defects and wear and reported damages to supervisors.
- Operated heavy equipment to move large quantities of dirt and debris.
- Safely operated and drove heavy equipment to minimize risk of injury, loss and property damage.
- Performed preventive maintenance to prolong life of equipment.
- Assessed work sites daily for potential hazards.
- Checked equipment performance and made necessary repairs.
- Followed safety protocols while operating machinery.
- Monitored fuel, oil and water levels of heavy equipment.
Education
High School Diploma -
Central High School
Evansville, INSkills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Cash handling
- Cleaning
- Attention to detail
- Customer engagement
- Taking orders
- Cleaning and sanitizing
- Self-discipline
- Flexible schedule
- Safe food handling
- Integrity and honesty
- Safety awareness
- Basic math
- Verbal and written communication
- Food preparation
- Drive-thru operations
- Heavy lifting
- Store opening and closing
- Crew leadership
- Safety
- Valid Driver's license
- Visual communication
- Inventory restocking
- Performance improvement
- Supplies monitoring and restocking
- Telephone etiquette
- Cooking
- Equipment maintenance
- Ordering procedures
- Inventory counts
- Quality control checks
- Forklift operation
- Willingness to learn
- Workplace safety
- Reliability and punctuality
- Sanitation protocols
- Recipe adherence
- Sanitizing
- Workplace efficiency
Timeline
Crew Member
McDonald's Restaurant
05.2023 - Current
Crew Member
McDonald's Restaurant
11.2015 - 08.2019
Front End Loader Operator
Reconserve
03.2010 - 05.2015
High School Diploma -
Central High School
Building and trades certificate
When in high school I took a building and trades class for 2 years. We've built 2 houses in this class. It was from 1996 to 1998.