Jennifer Dumont
Ashland,NH
Summary
Dedicated professional with a strong background in operations.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
32
32
years of professional experience
Work History
Operations Manager
Plymouth State University
Plymouth, NH
09.2017 - Current
- Streamlined operational workflows, enhancing efficiency across multiple departments.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed vendor relationships and negotiated contracts to ensure quality service delivery.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed and enforced standard operating procedures for daily operations management.
- Managing the end-to-end procurement process, creating,approving,and tracking purchase orders for multiple departments
Administrative Assistant
Fairpoint Communications Inc
Belmont, NH
02.1994 - 12.2016
- Oversaw inventory management of office supplies, ensuring resources were readily available for staff use.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Dispatched technicians in three states, processed Exchange Of Notices with other utilities, researched PUC complaints as well as Right Of Way disputes. Supported storm recovery efforts for Maine, NH and Vermont.
Education
No Degree - Early Childhood Education And Care Certificate
University Of Maine Augusta
Augusta, MEHigh School Diploma -
Lisbon Falls High School
Lisbon Falls06-1991
Skills
- Employee relations and conflict resolution
- Planning and implementation
- Operations oversight
- Inventory management
- Staff management
- Client relations
Timeline
Operations Manager
Plymouth State University
09.2017 - Current
Administrative Assistant
Fairpoint Communications Inc
02.1994 - 12.2016
No Degree - Early Childhood Education And Care Certificate
University Of Maine Augusta
High School Diploma -
Lisbon Falls High School