Jennifer Duran
Tucson,AZ
Summary
Highly motivated Type Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
9
9
years of professional experience
Work History
Sales Associate
Volvo Cars
09.2019 - 07.2023
- Organized shelves to maintain store visual appeal, engage customers, and promote specific merchandise like dealer add ons such as Cilajet.
- Helped customers buy the car they desired and checked store system for merchandise at other sites.
- Bought cars for dealership through Kelley Blue Book buying program.
- Made follow up calls prospected lost Or orphan owned accounts to generate appointments.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Sales Representative
Jim Click Dodge
05.2017 - 07.2018
- Managed customer accounts to secure customer satisfaction and repeat business.
- Prospected to generate self generated traffic.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Sales Associate
Precision Toyota
10.2016 - 05.2017
- Helped customers find a buy the vehicle that fit their individual needs.
- Prepared vehicles for delivery
- Maintained great CSI scores and kept customers happy and engaged
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
Sales Associate/finance Assistant
Larry H Miller Volkswagen
08.2014 - 09.2016
- Gathered and collected all financial information for business and verified accuracy in system.
- Managed to help team book deals on the CIT list by retrieving whatever the bank required to fund the deal.
- Delivered contracts to the bank personally and by route one or cuddle
- Made sure deals were screened thoroughly to ensure funding.
- When on the sales floor I helped gather customers needs and listened to find them the right vehicle for their individual needs.
- Maintained sales goals for years before being promoted
Education
University of Arizona
Tucson, AZGeneral Studies
Pima Community College
Tucson, AZGED - General Education
Calli Olin
Tucson 05.1999
Skills
- Product and Service Sales
- Adapt to Diverse Groups
- Multitasking Strengths
- Time Management
- Sales and Marketing
- Trade-In Quotes
- Building Customer Loyalty
- YouTube
Timeline
Sales Associate
Volvo Cars
09.2019 - 07.2023
Sales Representative
Jim Click Dodge
05.2017 - 07.2018
Sales Associate
Precision Toyota
10.2016 - 05.2017
Sales Associate/finance Assistant
Larry H Miller Volkswagen
08.2014 - 09.2016
University of Arizona
General Studies
Pima Community College
GED - General Education
Calli Olin